CRM-Driven Appointment & Customer Growth Lead

Bath Concepts Independent Dealers; Anaheim (CA); On-site; USD 60,000 - 90,000; Full time

Job summary

Luxury Bath Designs of Orange County is seeking a driven Call Center & Customer Development Manager to own the front end of our customer-development process. You will engage homeowners, build rapport, and convert leads into qualified sales appointments for our Design Consultants.

This role requires discipline, organization, and effective communication across phone, text, and email. You will manage the lead flow from inquiry to appointment, keep our CRM accurate, and help with marketing and

Qualifications

• Experience in call centers or appointment-setting improves outcomes.
• Strong CRM discipline and follow-up to keep pipelines current.
• Able to engage homeowners professionally via phone, text, and email.
• Knowledge of home-improvement processes is a plus.

Responsibilities

• Respond quickly to new leads from social media, website inquiries, referrals, and past customers.
• Make outbound calls, texts, and follow-ups with new and previous leads.
• Convert inquiries into qualified appointments for Design Consultants.
• Gather project details from homeowners to plan consults.
• Confirm appointments and minimize cancellations and no-shows.
• Maintain accurate CRM records and lead dispositions.
• Re-engage past customers and referrals to generate more business.
• Support marketing, social media, and scheduling initiatives as needed.

Skills

Call center experience

Appointment setting

Inside sales

CRM systems

Lead management

Home improvement

Tools

CRM software

Job description

Luxury Bath Designs of Orange County is seeking a driven Call Center & Customer Development Manager to own the front end of our customer-development process. You will engage homeowners, build rapport, and convert leads into qualified sales appointments for our Design Consultants.

This role requires discipline, organization, and effective communication across phone, text, and email. You will manage the lead flow from inquiry to appointment, keep our CRM accurate, and help with marketing and