Growth-Driven Call Center & Customer Development Manager

BCI Acrylic, Inc.; Irvine (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

Luxury Bath Designs of Orange County is seeking a driven Call Center & Customer Development Manager to own the front end of our customer-development process. You will engage homeowners, build rapport, and convert interest into quality sales appointments.

You will manage leads from first contact through appointment confirmation with Design Consultants, ensuring a steady flow of qualified opportunities and a clean CRM for ongoing growth.

Qualifications

• Experience in call centers, appointment setting or inside sales.
• Proficiency with CRM systems and lead management.
• Strong communication with homeowners.

Responsibilities

• Respond quickly to new leads from social media, website inquiries, referrals, previous customers, and other marketing sources.
• Make consistent outbound calls, texts, and follow-ups with new leads, uncontacted prospects, unsold opportunities, and appropriate older leads.
• Convert customer inquiries into qualified appointments for our Design Consultants.
• Speak with homeowners to understand their project, priorities, desired improvements, timing, and overall needs.
• Help ensure all appropriate decision-makers will be available for the consultation.
• Confirm appointments and actively work to minimize cancellations and no-shows.
• Provide Design Consultants with useful customer and project information before appointments.
• Maintain accurate CRM records, customer notes, appointment statuses, follow-up dates, call outcomes, and lead dispositions.
• Maintain an organized follow-up pipeline so viable opportunities do not get forgotten or lost.
• Re-engage previous customers, referrals, unsold opportunities, and older leads to generate additional business.
• Provide professional and positive customer communication that properly represents Luxury Bath Designs of Orange County.
• Assist management with selected marketing, social-media, recruiting, scheduling, and customer-development initiatives as needed.
• Identify which lead sources are producing quality appointments and ultimately generating sales.

Skills

Call center

Appointment setting

Inside sales

CRM systems

Lead management

Tools

CRM software

Job description

Luxury Bath Designs of Orange County is seeking a driven Call Center & Customer Development Manager to own the front end of our customer-development process. You will engage homeowners, build rapport, and convert interest into quality sales appointments.

You will manage leads from first contact through appointment confirmation with Design Consultants, ensuring a steady flow of qualified opportunities and a clean CRM for ongoing growth.