Part-Time Customer Delight Specialist

Feldco Factory Direct; Des Plaines (IL); On-site; USD 20,664 - 27,552; Part time

Benefits offered by this job

Professional development opportunities

Tuition reimbursement

Teamwork-centric environment

Job summary

Feldco Factory Direct, located in Des Plaines, Illinois, seeks part-time Customer Delight Representatives to join their successful team. The role involves direct customer contact, ensuring accurate communication and coordination across departments while handling customer inquiries through calls and emails.

The ideal candidate will possess strong organizational skills and effective communication abilities. A high school diploma is required, and prior call center experience is preferred. Join a leading company in the home renewal industry and enjoy professional growth opportunities.

Qualifications

• Ability to work in a fast-paced and demanding environment.
• 35+ words per minute typing speed.
• Ability to communicate effectively in a customer-focused way.

Responsibilities

• Manage all inbound customer service calls for timely answers.
• Respond to customer inquiries via phone, email, or mail.
• Schedule and enter sales appointments for estimates.
• Superior coordination with other departments for customer issues.
• Set service appointments and handle new inquiries.
• Process finance applications.
• Answering web lead inquiries effectively.

Skills

Organizational skills

Outstanding oral and written communication

Data entry skills

Multi-call phone systems

Sales skills

Education

High school diploma or equivalent

Job description

Feldco Factory Direct, located in Des Plaines, Illinois, seeks part-time Customer Delight Representatives to join their successful team. The role involves direct customer contact, ensuring accurate communication and coordination across departments while handling customer inquiries through calls and emails.

The ideal candidate will possess strong organizational skills and effective communication abilities. A high school diploma is required, and prior call center experience is preferred. Join a leading company in the home renewal industry and enjoy professional growth opportunities.