Customer Data Intake & Communications Specialist

WB Manufacturing LLC.; Town of Thorp (WI); On-site; USD 32,000 - 45,000; Full time

Job summary

WB Manufacturing LLC. is seeking a detail-oriented data entry and customer service associate to collect and enter customer data, verify accuracy, and set up new customers in the system.

You will handle inbound calls and emails, coordinate with sales, maintain accurate records in ERP, and continually develop skills through training; strong MS Office, Outlook, and ERP familiarity required.

Qualifications

• High School Diploma or equivalent required.
• 6 months of customer service experience with a manufacturing company preferred.
• Proficiency in Microsoft Office Suite, especially Outlook.
• Familiarity with ERP or equivalent operating system.
• Ability to maintain accurate data entry and manage source documents.

Responsibilities

• Answer and direct inbound phone calls.
• Receive, review, and direct emails to the appropriate recipient in a timely manner.
• Compile, verify accuracy, and sort information for requests and orders prior to entry into the system.
• Enter and maintain new customers and new contact and account details from source documents.
• Monitor end-user requests from the website and notify the appropriate salesperson.
• Update changes in sales territories on the company’s intranet.
• Complete all work assignments accurately and within defined timeframes.
• Continuously develop personal and professional skills through formal and informal training.
• Performs other duties as assigned.

Skills

Attention to Detail

Communication

Customer Service

Organization and task prioritization

Teamwork and Cooperation

Critical Thinking

Education

High School Diploma or Equivalent

Tools

Insight 2020

Microsoft Outlook

ERP systems

Job description

WB Manufacturing LLC. is seeking a detail-oriented data entry and customer service associate to collect and enter customer data, verify accuracy, and set up new customers in the system.

You will handle inbound calls and emails, coordinate with sales, maintain accurate records in ERP, and continually develop skills through training; strong MS Office, Outlook, and ERP familiarity required.