Customer Data & Documentation Specialist

MBC Companies Lebanon LLC; McDonald (TN); On-site; USD 55,000 - 75,000; Full time

Job summary

MBC Companies Lebanon LLC is seeking a Customer Documentation Specialist to support the R&D Commercialization team. You will maintain finished goods data across databases and coordinate with Sales, R&D, and Quality to respond to customer data requests.

This role requires meticulous data management, strong communication, and the ability to handle confidential information while ensuring on-time delivery of customer needs.

Qualifications

• High School Diploma, Associate degree preferred.
• Must have excellent computer skills with proficiency in MS Word, Excel, Outlook, creating and editing PDFs.

Responsibilities

• Establish expertise in software systems for product data management.
• Establish expertise in customer database programs for Retail, Food Service and K-12 channels.
• Set up and maintain customer product data in databases including nutrition, pack size, weight, allergens and packaging status.
• Partner with Sales, R&D, Food Safety Quality and Operations to complete ad hoc customer documentation requests.
• Coordinate commercialization process to ensure on-time delivery of customer needs.
• Act as liaison between customer requests and MBC Companies to coordinate responses.
• Ensure timely and accurate data to customers to reduce rework and email churn.
• Maintain internal FAQ database for consistent responses.
• Support graphics review and interaction with customers' printer platforms.

Skills

Excellent communication skills, verbal

Organization

Attention to detail

Handle proprietary data

Willingness to learn

Collaboration

Accountability

Education

High School Diploma

Associate degree preferred

Tools

MS Word

Excel

Outlook

PDF creation/editing

Job description

MBC Companies Lebanon LLC is seeking a Customer Documentation Specialist to support the R&D Commercialization team. You will maintain finished goods data across databases and coordinate with Sales, R&D, and Quality to respond to customer data requests.

This role requires meticulous data management, strong communication, and the ability to handle confidential information while ensuring on-time delivery of customer needs.