Customer Documentation Specialist

MBC Companies Lebanon LLC; McDonald (TN); On-site; USD 55,000 - 75,000; Full time

Job summary

MBC Companies Lebanon LLC is seeking a Customer Documentation Specialist to support the R&D Commercialization team. You will maintain finished goods data across databases and coordinate with Sales, R&D, and Quality to respond to customer data requests.

This role requires meticulous data management, strong communication, and the ability to handle confidential information while ensuring on-time delivery of customer needs.

Qualifications

• High School Diploma, Associate degree preferred.
• Must have excellent computer skills with proficiency in MS Word, Excel, Outlook, creating and editing PDFs.

Responsibilities

• Establish expertise in software systems for product data management.
• Establish expertise in customer database programs for Retail, Food Service and K-12 channels.
• Set up and maintain customer product data in databases including nutrition, pack size, weight, allergens and packaging status.
• Partner with Sales, R&D, Food Safety Quality and Operations to complete ad hoc customer documentation requests.
• Coordinate commercialization process to ensure on-time delivery of customer needs.
• Act as liaison between customer requests and MBC Companies to coordinate responses.
• Ensure timely and accurate data to customers to reduce rework and email churn.
• Maintain internal FAQ database for consistent responses.
• Support graphics review and interaction with customers' printer platforms.

Skills

Excellent communication skills, verbal

Organization

Attention to detail

Handle proprietary data

Willingness to learn

Collaboration

Accountability

Education

High School Diploma

Associate degree preferred

Tools

MS Word

Excel

Outlook

PDF creation/editing

Job description

Job Description

Job Description

Summary of Position:

The Customer Documentation Specialist is responsible for supporting the Research & Development Commercialization team in the continued growth of products and therefore the profitability of MBC Companies. This role will maintain all finished good data in our customer databases and/or software platforms. This role collaborates with cross-functional teams to provides accurate and timely responses to customer data and compliance requests. Completion of customer data requests in the appropriate data platforms is pertinent to finalize the commercialization of new, reformulated, or existing finished goods.

Essential Functions:

1. Establishexpertisein the various software systems MBC Companiesleveragesforproductdata management

2. Establishexpertisein thevarious customerdatabaseprogramsfor each channel; Retail, Food ServiceandK-12

3. Setsup&maintainscustomerproduct datain their respective databases. Product dataexamplesinclude butare notlimitedto nutrition information, case size,pallet configuration,cost, product weight, allergens, grain calculation, Smart Snack calculations, product formulation statements,andpackaging sustainability or recyclability status.

4. Partner withSales,R&D,Food SafetyQualityand Operationstocompletead hoccustomerdocumentationrequests

5. Activelyparticipateinthe MBC Companies commercialization processto ensureon-time delivery of customer needs

6. Actsas a liaison betweencustomer requestsand MBC Companies to alignand coordinatetheappropriate responses

7. Ensurestimelyandaccuratedata to customers toeliminatereworkand email churn

8. Maintains an internal database of FAQ responses tocustomer requests fortimelyand consistent responses

9. Supportscoordination of the graphics review process and interacts with customers' printer platformson behalf of MBC

Competencies:

1. Excellent communication skills, written and verbal.

2. High levelof organization.

3. Strong attention to detail.

4. Ability to handle and record proprietary detailed information.

5. Willingness to learn and be flexible.

6. High levelof collaboration

7. High levelof accountability and ownership

Miscellaneous Tasks

1. AssistsR&Das necessary toexecuteproduct and brand growth.

2. Support theR&Dteam with any education and trainingopportunitiesasneeded.

3. Crosstrain to support theR&Dteam in the absence of a team member as needed.

Education and Experience:

1. High School Diploma,Associatedegree preferred.

2. Must have excellent computer skills withproficiencyin MS Word, Excel, Outlook, creating and editing PDFs.

Education and Experience:

1. High School Diploma,Associatedegree preferred.

Must have excellent computer skills with proficiency in MS Word, Excel, Outlook, creating and editing PDFs.

Team and Personal Development

1. Fully supports the company's Mission, Vision, and Strategic Plan.

2. Assistin training any team members as needed to promote a thoroughly cross-trained department.

3. Practices andpromotesencouragement and respect by acknowledging and praising coworkers, vendors, and brokers.

4. Invests time and effort in professional development and supporting customer-centric culture.

Supervisory Responsibilities:

None.

Equal Employment Opportunity:

MBC Companies is committed to providing equal opportunity for all employees and applicants without regard to race, color, religion, national origin, sex, age, marital status, sexual orientation, disability, political affiliation, personal appearance, family responsibilities, matriculation, or any other characteristic protected under federal, state, or local law. Each person is evaluated on the basis of personal skills and merit. MBC Companies' policy regarding equal employment opportunity applies to all aspects of employment including recruitment, hiring, job assignments and promotions, working conditions, scheduling, educational and recreational programs.