Global Documentation & Customer Care Coordinator

PSA BDP

York (York County)

On-site

USD 38,000 - 52,000

Full time

14 days+

Get more replies from employers

Send a job-specific resume in minutes.

Benefits offered by this job

Full benefits

401(k) matching

Tuition reimbursement

Casual dress

Job summary

PSA BDP is seeking a Documentation Coordinator to support international shipping documentation for staff and clients. The role includes retrieval, status reporting, auditing, and filing of trade transactions, ensuring accuracy and compliance.

The ideal candidate has a high school diploma and at least one year of customer service experience, with strong communication and organizational skills. The position offers full benefits and a casual dress environment.

Qualifications

At least one year of experience in a customer service role.
Experience in an office environment preferred.
Ability to learn computer programs.

Responsibilities

Ensure communications are neat, professionally, accurately, and timely.
Ensure all documentation complies with customer and government requirements/special instructions.
Complete final inspection for accuracy of documentation received, ensuring that charges and fields are correct and inclusive according to account coordinator’s instructions.
Document, maintain and update work processes/procedures as they relate to each customer account.
Keep regular communication with office personnel on obstacles preventing timely processing of documentation.