Customer Data Analyst: Data Quality & Access

Electric Power Research Institute, Inc.; Northern (KY); Hybrid; USD 56,000 - 66,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k

Paid time off

Life and disability insurance

Paid family leave

Job summary

Electric Power Research Institute, Inc. seeks a Customer Data Analyst I to support the accuracy and use of customer, contact, and company data across EPRI systems in Charlotte, NC, Dallas, TX, and Knoxville, TN.

This role handles data maintenance, access provisioning, request intake, validation, and customer service activities, following established procedures, with opportunities to learn SAP/ERP tools and contribute to data quality and compliance.

Qualifications

• Bachelor's degree required.
• 1–5 years in data management, analysis, reporting, customer service, business operations, or related area.
• Experience with SAP or another ERP system preferred.
• Proficiency with Microsoft Excel, Word, and PowerPoint.

Responsibilities

• Create, update, and maintain customer, contact, company, address, and related data in ERP, CRM, GTS, and other systems using established procedures.
• Process provisioning, enrollment, registration, and EPRI.com access requests for customers, employees, contractors, and other eligible users under guidelines.
• Review requests for completeness, accuracy, required information, and alignment with documented rules.
• Monitor and respond to Customer & Contact Data queue items and document status, corrections, and follow‑ups.
• Provide timely, accurate, and professional service to internal and external customers.

Skills

Data management

Analysis

Reporting

Customer service

Business operations

Education

Bachelor's degree

Tools

SAP

Microsoft Excel

Microsoft Word

PowerPoint

Job description

Electric Power Research Institute, Inc. seeks a Customer Data Analyst I to support the accuracy and use of customer, contact, and company data across EPRI systems in Charlotte, NC, Dallas, TX, and Knoxville, TN.

This role handles data maintenance, access provisioning, request intake, validation, and customer service activities, following established procedures, with opportunities to learn SAP/ERP tools and contribute to data quality and compliance.