Remote Customer Support & Market Data Specialist II

Yesenergy; Virginia (MN); Hybrid; USD 75,000 - 90,000; Full time

Job summary

Yes Energy seeks a Customer Support & Market Data Specialist II to join our front-line team, addressing technical inquiries and guiding users through complex datasets with SQL and APIs.

You will document interactions in our help desk system, support on-call rotations, and collaborate with Product Management to drive user experience improvements while maintaining strong customer relationships.

Qualifications

• Minimum of 3 years in technical support, helpdesk, or technical sales roles.
• Experience translating complex technical information into concise solutions for customers.
• Proficient in using SQL for data investigation and troubleshooting.
• Comfortable delivering solutions via phone, email, and presentations.
• Experience managing workflows in CRM software such as Freshdesk, Jira, or Salesforce.

Responsibilities

• Resolve complex technical issues and data inquiries for external users and internal teams.
• Advise users on efficient usage of Yes Energy tools to meet their needs.
• Troubleshoot with SQL and API products to navigate datasets.
• Educate users on features and business value of Yes Energy solutions.
• Document interactions in the CRM and meet established SLAs.
• Participate in on-call rotation with additional compensation.

Skills

SQL proficiency

CRM tools

Technical support

Communication skills

Problem solving

Tools

Freshdesk

Jira

Salesforce

SQL databases

Job description

Yes Energy seeks a Customer Support & Market Data Specialist II to join our front-line team, addressing technical inquiries and guiding users through complex datasets with SQL and APIs.

You will document interactions in our help desk system, support on-call rotations, and collaborate with Product Management to drive user experience improvements while maintaining strong customer relationships.