Analyst, Customer Data

Electric Power Research Institute, Inc.; United States; On-site; USD 56,000 - 66,000; Full time

Job summary

Electric Power Research Institute, Inc. is seeking a Customer Data Analyst I to support data accuracy and access provisioning across ERP/CRM systems in multiple U.S. locations. You will handle data maintenance, validation, and compliant processing of requests while upholding confidentiality and policy guidelines.

The role focuses on data quality, procedures, and customer service, with opportunities to apply AI tools to streamline workflows and improve data integrity.

Qualifications

• Bachelor's degree required.
• 1–5 years in data management, analysis, or related field.
• Experience with SAP or ERP preferred.
• Proficiency with Excel, Word, and PowerPoint.

Responsibilities

• Maintain customer, contact, and company data across ERP/CRM systems.
• Process access requests and ensure data accuracy per rules.
• Validate data, perform basic analysis, and escalate policy-sensitive issues.
• Support data quality, controls, and documentation for audits.
• Assist with procedures, knowledge articles, and training materials.

Skills

Communication skills

Customer service

Procedures adherence

Data review

Attention to detail

Decision making

Confidentiality & compliance

AI tools usage

Education

Bachelor's degree

Tools

SAP

Excel

Word

PowerPoint

Job description

Job Title: Analyst, Customer Data

Location: Charlotte, NC, Dallas, TX, Knoxville, TN

Job Summary and Description: The Customer Data Analyst I supports the accuracy, completeness, and appropriate use of customer, contact, company, and related access data across EPRI systems. The role performs assigned data maintenance, access provisioning, request intake, validation, documentation, and customer service activities using established procedures and business rules. The role resolves routine or closely analogous requests and escalates matters that fall outside documented guidance or involve policy, access, contractual, confidentiality, privacy, export-control, or other risk considerations.

Key Responsibilities

Customer Data Maintenance and Request Support

Create, update, and maintain customer, contact, company, address, and related business data in ERP, CRM, GTS, and other applicable systems using established procedures. Process assigned provisioning, enrollment, registration, and EPRI.com access requests for customers, employees, contractors, and other eligible users under established guidelines. Review assigned requests for completeness, accuracy, required information, and alignment with documented business rules. Monitor and respond to assigned Customer & Contact Data queue items and document status, corrections, exceptions, and follow-up actions. Provide timely, accurate, and professional service to internal and external customers.

Data Quality, Controls, and Escalation

Perform routine data validation, duplicate review, cleanup, reconciliation, and quality checks to support data integrity. Maintain documentation required for operational follow-through and audit support. Apply confidentiality, data-stewardship, access-control, and related requirements when handling customer and business information. Recognize requests that fall outside documented procedures or close precedent and upscale policy-sensitive, non-standard, or higher-risk matters for guidance.

Operational and Team Support

Assist with updates to procedures, job aids, knowledge articles, and training materials as processes change. Participate in assigned process reviews, reporting, testing, data cleanup, system-change, and continuous-improvement activities. Support senior analysts and team members with assigned Customer Data activities and related work that aligns with established team responsibilities. Build working knowledge of EPRI customers, systems, data practices, intellectual-property access considerations, export-control awareness, and related business processes.

Experience & Qualifications

• Bachelor's degree.
• One to five years of work experience in data management, analysis, reporting, customer service, business operations, or a related area.
• Experience with SAP or another enterprise resource planning system preferred.
• Proficiency with Microsoft Excel, Word, and PowerPoint.

Skills & Attributes

• Clear written and verbal communication skills.
• Customer-service capability and ability to work professionally with internal and external customers.
• Ability to follow documented procedures, apply business rules, and ask timely questions when guidance is needed.
• Ability to review data, perform basic analysis, and identify inconsistencies or missing information.
• Strong attention to detail, organization, prioritization, and follow-through.
• Sound judgment, initiative, adaptability, and resourcefulness within established guidance.
• Commitment to confidentiality, data integrity, and compliance awareness.
• Utilize emerging artificial intelligence (AI) tools and technologies to enhance productivity, streamline workflows, improve decision-making, and support business objectives.

The salary range for this position is $56,000 USD to $66,000 USD annually. This salary range is an estimate, and the actual salary may vary based on various factors, including without limitation applicant's education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based based on applicant's geographic location. This role is eligible to participate in EPRI’s annual incentive program. The amount of incentive varies and is subject to the terms and conditions of the plan.

Benefits

• medical, dental, vision, 401k, STD/LTD and paid family leave, life and accident insurance, paid time off (flexible vacation, sick leave, and holiday pay).

EPRI participates in E-Verify, an online system operated jointly by the Department of Homeland Security and the Social Security Administration (SSA). EPRI uses the system to check the work status of new hires by comparing information from the employee's I-9 form against SSA and Department of Homeland Security databases.

EPRI is an equal opportunity employer. EEO/AA/M/F/VETS/Disabled Together . . . Shaping the Future of Energy. www.epri.com Together Shaping the Future of Energy EPRI provides thought leadership, industry expertise, and collaborative value to help the electricity sector identify issues, technology gaps, and broader needs that can be addressed through effective research and development programs for the benefit of society.