Customer Data Analyst: Curate & Validate Trusted Insights

Electric Power Research Institute, Inc.; United States; On-site; USD 56,000 - 66,000; Full time

Job summary

Electric Power Research Institute, Inc. is seeking a Customer Data Analyst I to support data accuracy and access provisioning across ERP/CRM systems in multiple U.S. locations. You will handle data maintenance, validation, and compliant processing of requests while upholding confidentiality and policy guidelines.

The role focuses on data quality, procedures, and customer service, with opportunities to apply AI tools to streamline workflows and improve data integrity.

Qualifications

• Bachelor's degree required.
• 1–5 years in data management, analysis, or related field.
• Experience with SAP or ERP preferred.
• Proficiency with Excel, Word, and PowerPoint.

Responsibilities

• Maintain customer, contact, and company data across ERP/CRM systems.
• Process access requests and ensure data accuracy per rules.
• Validate data, perform basic analysis, and escalate policy-sensitive issues.
• Support data quality, controls, and documentation for audits.
• Assist with procedures, knowledge articles, and training materials.

Skills

Communication skills

Customer service

Procedures adherence

Data review

Attention to detail

Decision making

Confidentiality & compliance

AI tools usage

Education

Bachelor's degree

Tools

SAP

Excel

Word

PowerPoint

Job description

Electric Power Research Institute, Inc. is seeking a Customer Data Analyst I to support data accuracy and access provisioning across ERP/CRM systems in multiple U.S. locations. You will handle data maintenance, validation, and compliant processing of requests while upholding confidentiality and policy guidelines.

The role focuses on data quality, procedures, and customer service, with opportunities to apply AI tools to streamline workflows and improve data integrity.