Customer Data Analyst: Data Quality & Access

EPRI; Knoxville (TN); On-site; USD 56,000 - 66,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

STD/LTD and paid family leave

Life and accident insurance

Paid time off

Job summary

EPRI seeks a Customer Data Analyst I to ensure accuracy and proper use of customer, contact, and company data across our systems. You will perform data maintenance, access provisioning, and request intake following established procedures and risk guidelines.

Responsibilities include data validation, queue monitoring, and providing professional service to internal and external customers. Candidates should have 1–5 years in data-related roles and a Bachelor’s degree.

Qualifications

• Bachelor's degree required.
• 1–5 years of data management, analysis, or customer service experience.
• Experience with SAP or another ERP preferred.

Responsibilities

• Maintain customer, contact, company, and related data in ERP/CRM systems.
• Process access requests for customers, employees, contractors, and other users.
• Review requests for completeness and alignment with business rules.
• Monitor data queues and document status and actions.
• Provide timely, accurate service to internal and external customers.

Skills

Data management

Customer service

Attention to detail

Communication skills

Adaptability

Education

Bachelor's degree

Tools

SAP

Microsoft Excel

PowerPoint

Word

Job description

EPRI seeks a Customer Data Analyst I to ensure accuracy and proper use of customer, contact, and company data across our systems. You will perform data maintenance, access provisioning, and request intake following established procedures and risk guidelines.

Responsibilities include data validation, queue monitoring, and providing professional service to internal and external customers. Candidates should have 1–5 years in data-related roles and a Bachelor’s degree.