Customer Contact Center Supervisor (DMV)

State of North Carolina; North Carolina; Vor Ort; USD 43.000 - 76.000; Vollzeit

Zusammenfassung

The NC Department of Transportation's Division of Motor Vehicles in Nash County seeks a Program Coordinator II (S) to supervise the Customer Contact Center team in a fast-paced environment. You will respond to inquiries via phone and email, manage workflow, and assist in policy with supervision responsibilities.

Requirements include a Bachelor’s degree and at least one year of related experience; supervisory experience; and strong problem-solving, verbal, and written communication skills.

Qualifikationen

• Bachelor’s degree from appropriately accredited institution and one year of experience related to the area of assignment; or an equivalent combination of training and experience.
• Experience supervising or managing employees in a fast-paced work environment.
• Working knowledge of NC General Statutes Chapter 20 and Chapter 44.
• Management training and knowledge of organizational levels.
• Customer service experience.
• Excellent verbal and written skills related to problem resolution.

Aufgaben

• Supervising call center employees.
• Assisting management with promoting, monitoring, and documenting workflow processes.
• Assisting in resolving complex work and/or handling irate customers.
• In the absence of management, managing the unit with duties such as approving time, composing unit correspondence, and handling personnel situations within the unit.

Kenntnisse

Supervising

Customer service

Verbal communication

Written communication

Problem resolution

MS Office

Ausbildung

Bachelor’s degree

Tools

LITES

STARS

RDLIS

COURT

SADLS

Jobbeschreibung

The NC Department of Transportation's Division of Motor Vehicles in Nash County seeks a Program Coordinator II (S) to supervise the Customer Contact Center team in a fast-paced environment. You will respond to inquiries via phone and email, manage workflow, and assist in policy with supervision responsibilities.

Requirements include a Bachelor’s degree and at least one year of related experience; supervisory experience; and strong problem-solving, verbal, and written communication skills.