DMV - Title Examiner Supervisor

State of North Carolina; North Carolina; Sur place; USD 43 000 - 76 000; Plein temps

Résumé du poste

State of North Carolina, Department of Transportation, Division of Motor Vehicles, is seeking a Program Coordinator II to supervise the Title Examiner Supervisor unit and ensure accurate processing of vehicle titles and registrations.

The role involves overseeing workflow, assisting staff with complex tasks, and maintaining performance records, with an emphasis on policy interpretation and customer service for diverse clients in North Carolina.

Qualifications

• Bachelor's degree from an accredited institution and one year of related experience.
• Equivalent combination of education and experience may apply.
• Experience in interpreting and explaining policy and procedures to a diverse clientele.

Responsabilités

• Supervise the employee’s workflow within the unit.
• Assist employees with resolving complex work duties.
• Maintain, document, and conduct all phases of performance management.

Connaissances

Motor vehicle laws knowledge

Policy interpretation

Problem solving

Customer service

MS Office proficiency

Formation

Bachelor's degree

Outils

MS Office

Description du poste

It’s the mission of the NC Department of Transportation to connect people, products and places safely and efficiently with customer focus, accountability, and environmental sensitivity to enhance the economy and vitality of North Carolina. We encourage you to consider joining NCDOT where our work not only serves the citizens of North Carolina but has an impact on our world through all modes of transportation.

Agency

Dept of Transportation

Division

Division of Motor Vehicles

Job Classification Title

Program Coordinator II (S)

Position Number

60031223

Grade

NC10

About Us

It’s the mission of the NC Department of Transportation to connect people, products and places safely and efficiently with customer focus, accountability, and environmental sensitivity to enhance the economy and vitality of North Carolina. We encourage you to consider joining NCDOT where our work not only serves the citizens of North Carolina but has an impact on our world through all modes of transportation.

Description Of Work

Please note that all positions close at 12:00 AM on the posted closing date. You must apply by 11:59 PM prior to the posted closing date. This is an anticipated vacancy.

Responsibilities

The Title Examiner Supervisor is located in the Quality Assurance Problem Resolution of Vehicle Services within NC Department of Motor Vehicles. The selected candidate will be responsible for:

• Supervise the employee’s workflow within the unit.
• Assist employees with resolving complex work duties.
• Maintain, document, and conduct all phases of performance management.

This Unit is responsible for ensuring the accurate and timely processing of vehicle titles and registration applications. The Unit conducts thorough reviews of vehicle title/registration applications and documents; identify errors created by LPAs, On-Line Dealers, and DMV sections/units; provide solution to errors; corresponds with LPAs, On-Line Dealers, DMV sections/units, and the general public to correct errors regarding the processing of vehicle titles and registration. The Unit processes refund requests for license plates that have been surrendered to the DMV. Ensure the correct Highway Use Tax has been paid; ensure the Federal Heavy Highway Use Tax has been paid; processes Indemnity Bonds, court orders, judicial sales, abandoned vehicles, mechanics/storage liens, and expedited sales; respond to telephone calls from dealers, branch offices, customers and other DMV Units; reviewing and correcting scanned documents that did not image properly; identifying the problem relating to why documents were not scanned/imaged correctly, determining the solution, and taking action to resolve the problem.

The program area for this position includes one or more of the following: working knowledge of motor vehicle laws, policies and procedures, working knowledge of vehicle tiles and registration processes, and/or experience troubleshooting problems related document scanning.

Knowledge Skills And Abilities/Management Preferences

Salary Grade and Salary Range: NC10 $43,267 - $75,718

Management Prefers Applicants With The Following

• Knowledge of motor vehicle laws, policies and procedures
• Experience in researching and resolving problems to make independent decisions when needed
• Experience in interpreting and explaining policy and procedures, rules, regulations, and/or laws to a diverse clientele
• Experience in establishing and maintaining strong working relationships with peers, internal and external customers while maintaining a professional demeanor
• Experience in maintaining records, reports and data using MS Office products.

Minimum Education And Experience

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.

Bachelor's degree from appropriately accredited institution and one year of experience related to the area of assignment; or an equivalent combination of training and experience.

In accordance with the Governor’s Executive Order 303 , our agency supports second-chance employment for individuals who were previously incarcerated or justice-involved. We invite all potential applicants to apply for positions for which they may be qualified.

It is important that your application includes all your relevant education and work experience and that you answer all questions associated with the application.

EEO Statement

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.