Public Service Call Center Specialist

Department of Transportation; Elizabethtown (NC); On-site; USD 41,000 - 72,000; Full time

Job summary

The North Carolina Department of Transportation, Division of Motor Vehicles, seeks an Administrative Specialist II (S) to support DMV Customer Contact operations at Bladen County. The role focuses on handling inquiries, processing records, and providing accurate information to customers by phone and email.

Candidates should have strong data interpretation skills and experience with MS Office or mainframe databases, with the ability to explain policies clearly while maintaining compliance with NC

Qualifications

• High school diploma or GED with four years of related administrative experience, or an equivalent combination.
• Experience interpreting and evaluating information and data.
• Experience explaining policy, procedure, rules, or laws to diverse clientele.
• Experience providing customer service by phone and in person with diverse clientele.

Responsibilities

• Provide customer service to DMV customers via call center and email.
• Resolve inquiries and unresolved issues using reference materials and NC DMV procedures.
• Prepare and maintain reports as required and ensure accuracy of information.
• Adhere to NC DMV rules, Privacy Protection Act, and related regulations.

Skills

Information analysis

Record keeping

Policy explanation

Customer service

Microsoft applications

Education

High school diploma or GED with four years related administrative experience

Tools

Microsoft Office

Mainframe databases

Job description

The North Carolina Department of Transportation, Division of Motor Vehicles, seeks an Administrative Specialist II (S) to support DMV Customer Contact operations at Bladen County. The role focuses on handling inquiries, processing records, and providing accurate information to customers by phone and email.

Candidates should have strong data interpretation skills and experience with MS Office or mainframe databases, with the ability to explain policies clearly while maintaining compliance with NC