Public Service Customer Advisor – Contact Center

NCDOT; Northern (KY); Hybrid; USD 41,000 - 72,000; Full time

Job summary

NC Department of Transportation’s DMV Customer Contact Center in Bladen County, NC, seeks a Customer Service Agent to handle inquiries by phone and email, resolve complex issues, and provide detailed information.

The successful candidate will work in a fast-paced environment, process reports, and apply knowledge of vehicle titling, licensing, and driver services while aligning with privacy laws and NC DMV guidelines.

Qualifications

• High school diploma or GED and four years of related administrative experience, or equivalent
• Experience analyzing, interpreting, and/or evaluating information or data
• Experience explaining policy, procedure, rules, regulations and/or laws to a diverse clientele
• Experience with customer service by phone and/or in person with diverse clientele
• Experience in Microsoft applications and/or mainframe databases

Responsibilities

• Respond to inquiries via telephone and email in a fast-paced call center.
• Resolve complex and/or unresolved customer issues using available tools and processes.
• Prepare necessary reports and provide comprehensive, detailed information to customers.
• Comply with DMV rules, regulations, and Privacy Protection Act.

Skills

Analytical thinking

Policy explanation

Customer service (phone/in person)

Microsoft applications

Mainframe databases

Education

High school diploma or GED

Tools

Microsoft applications

Mainframe databases

Job description

NC Department of Transportation’s DMV Customer Contact Center in Bladen County, NC, seeks a Customer Service Agent to handle inquiries by phone and email, resolve complex issues, and provide detailed information.

The successful candidate will work in a fast-paced environment, process reports, and apply knowledge of vehicle titling, licensing, and driver services while aligning with privacy laws and NC DMV guidelines.