Customer Service & Licensing Specialist

State of North Carolina - Department of Transportation; North Carolina; On-site; USD 41,000 - 72,000; Full time

Job summary

The DMV Customer Contact Center, Bladen County, NC, is hiring an Administrative Specialist II to handle customer inquiries by phone and email. You will provide detailed information, resolve complex issues, and generate necessary reports in a fast-paced, regulated environment.

Requirements include a high school diploma or GED and four years of related administrative experience. The State of NC promotes equal opportunity and offers accommodations where needed.

Qualifications

• High school diploma or GED and four years of related administrative experience.
• Equivalent combination of education and experience may apply.
• Ability to explain policy, procedure, rules, regulations and laws to a diverse clientele.

Responsibilities

• Answer inquiries via telephone and email in a fast-paced call center.
• Provide accurate information and resolve complex customer issues.
• Prepare reports and maintain records in accordance with DMV rules.

Skills

Customer service

Data analysis

Policy explanation

Record keeping

MS Excel

Education

HS diploma or GED

Tools

Mainframe databases

Microsoft Office

Job description

The DMV Customer Contact Center, Bladen County, NC, is hiring an Administrative Specialist II to handle customer inquiries by phone and email. You will provide detailed information, resolve complex issues, and generate necessary reports in a fast-paced, regulated environment.

Requirements include a high school diploma or GED and four years of related administrative experience. The State of NC promotes equal opportunity and offers accommodations where needed.