DMV - Customer Service Agent

nc; North Carolina; On-site; USD 41,000 - 72,000; Full time

Job summary

The NC Department of Transportation's Division of Motor Vehicles operates a fast-paced Customer Contact Center. The Administrative Specialist II role provides authoritative information by phone and email, resolving complex cases while following state regulations.

The position emphasizes accuracy, customer service, and reporting, supporting busy DMV operations across services. Qualified candidates bring education and experience in administration, data handling, and policy explanation.

Qualifications

• Experience analyzing, interpreting, and/or evaluating information or data.
• Experience completing and maintaining records and reports.
• Experience explaining policy, procedure, rules, regulations and/or laws to a diverse clientele.
• Experience with customer service by phone and/or in person with diverse clientele.
• Experience in Microsoft applications and/or mainframe databases.

Responsibilities

• Handle vehicle titling and licensing tasks.
• Provide driver license services to customers.
• Process liability insurance and related regulatory inspections.
• Respond to inquiries from the DMV Customer Contact Center using phone and email.
• Follow NC DMV rules and Privacy Protection Act in daily work.

Skills

Customer service by phone

Microsoft applications

Mainframe databases

Data interpretation

Information evaluation

Education

High school diploma or GED; 4 years related admin experience

Job description

Agency Dept of Transportation

Division Division of Motor Vehicles

Job Classification Title Administrative Specialist II (S)

Position Number 60030063

Grade NC09

About Us

It's the mission of the NC Department of Transportation to connect people, products and places safely and efficiently with customer focus, accountability, and environmental sensitivity to enhance the economy and vitality of North Carolina. We encourage you to consider joining NCDOT where our work not only serves the citizens of North Carolina but has an impact on our world through all modes of transportation.

Description of Work

Please note that all positions close at 12:00 AM on the posted closing date. You must apply by 11:59 PM prior to the posted closing date.

• Vehicle Titling
• Vehicle Licensing
• Driver License Services
• Liability Insurance
• Safety / Emissions Inspections

The DMV Customer Contact Center is a fast-paced, performance-based call center environment responding to inquiries via telephone as well as email. The selected candidate will provide assistance to customers with resolving complex and/or unresolved situations by using automated voice processing equipment, provide comprehensive and detailed information, as well as preparing necessary reports. This position follows best practices in accordance with NC DMV rules and regulations and the Privacy Protection Act.

Knowledge Skills and Abilities/Management Preferences

Salary Grade and Salary Range: NC09 $41,206 - $72,113

Management prefers applicants with the following:

• Experience analyzing, interpreting, and/or evaluating information or data.
• Experience completing and maintaining records and reports.
• Experience explaining policy, procedure, rules, regulations and/or laws to a diverse clientele.
• Experience with customer service by phone and/or in person with diverse clientele.
• Experience in Microsoft applications and/or mainframe databases.

Minimum Education and Experience

Some state job postings say you can qualify by an "equivalent combination of education and experience." If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.

High school diploma or General Educational Development (GED) diploma and four years of related administrative experience; or equivalent combination of education and experience.

In accordance with the Governor's Executive Order 303, our agency supports second-chance employment for individuals who were previously incarcerated or justice-involved. We invite all potential applicants to apply for positions for which they may be qualified.

It is important that your application includes all your relevant education and work experience and that you answer all questions associated with the application.

EEO Statement

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.