DMV - Customer Service Agent

State of North Carolina - Department of Transportation; North Carolina; On-site; USD 41,000 - 72,000; Full time

Job summary

The DMV Customer Contact Center, Bladen County, NC, is hiring an Administrative Specialist II to handle customer inquiries by phone and email. You will provide detailed information, resolve complex issues, and generate necessary reports in a fast-paced, regulated environment.

Requirements include a high school diploma or GED and four years of related administrative experience. The State of NC promotes equal opportunity and offers accommodations where needed.

Qualifications

• High school diploma or GED and four years of related administrative experience.
• Equivalent combination of education and experience may apply.
• Ability to explain policy, procedure, rules, regulations and laws to a diverse clientele.

Responsibilities

• Answer inquiries via telephone and email in a fast-paced call center.
• Provide accurate information and resolve complex customer issues.
• Prepare reports and maintain records in accordance with DMV rules.

Skills

Customer service

Data analysis

Policy explanation

Record keeping

MS Excel

Education

HS diploma or GED

Tools

Mainframe databases

Microsoft Office

Job description

AgencyDept of TransportationDivisionDivision of Motor VehiclesJob Classification TitleAdministrative Specialist II (S)Position Number60030063GradeNC09About UsIt’s the mission of the NC Department of Transportation to connect people, products and places safely and efficiently with customer focus, accountability, and environmental sensitivity to enhance the economy and vitality of North Carolina. We encourage you to consider joining NCDOT where our work not only serves the citizens of North Carolina but has an impact on our world through all modes of transportation.Description of WorkPlease note that all positions close at 12:00 AM on the posted closing date. You must apply by 11:59 PM prior to the posted closing date.The Customer Service Agent position is based at the DMV Customer Contact Center in Bladen County, NC. In order to provide the best customer service to our customers, the selected candidate will need to obtain knowledge in the following areas:• Vehicle Titling• Vehicle Licensing• Driver License Services• Liability Insurance• Safety / Emissions InspectionsThe DMV Customer Contact Center is a fast-paced, performance-based call center environment responding to inquiries via telephone as well as email. The selected candidate will provide assistance to customers with resolving complex and/or unresolved situations by using automated voice processing equipment, provide comprehensive and detailed information, as well as preparing necessary reports. This position follows best practices in accordance with NC DMV rules and regulations and the Privacy Protection Act.Knowledge Skills and Abilities/Management PreferencesSalary Grade and Salary Range: NC09 $41,206 - $72,113Management prefers applicants with the following:Experience analyzing, interpreting, and/or evaluating information or data.Experience completing and maintaining records and reports.Experience explaining policy, procedure, rules, regulations and/or laws to a diverse clientele.Experience with customer service by phone and/or in person with diverse clientele.Experience in Microsoft applications and/or mainframe databases.Minimum Education and ExperienceSome state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.High school diploma or General Educational Development (GED) diploma and four years of related administrative experience; or equivalent combination of education and experience.In accordance with the Governor’s Executive Order 303 , our agency supports second-chance employment for individuals who were previously incarcerated or justice-involved. We invite all potential applicants to apply for positions for which they may be qualified.It is important that your application includes all your relevant education and work experience and that you answer all questions associated with the application.EEO StatementT he State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.Recruiter:Tina Louise CorprewEmail:[e-mail]