Customer Communications Team Lead - Growth & Data

Baycare; Tampa (FL); On-site; USD 70,000 - 95,000; Full time

Job summary

BayCare is seeking a Customer Communications Team Lead at St. Joseph’s Hospital in Tampa, FL.

This full-time role leads the evaluation, development, and implementation of Customer Communications Specialists and supports departmental projects aligned with BayCare’s strategic goals. The ideal candidate has extensive customer service experience, supervisory background, and strong MS Office/data reporting skills.

Qualifications

• Required: High School Diploma or Equivalent.
• Preferred: Associate - Related Field.
• Experience: Customer Service experience - 6 years; Contact Center or Medical Concierge - 2 years; Supervisory Role - 1 year.

Responsibilities

• Evaluate, develop and implement Customer Communications' Specialists.
• Support projects, programs and activities to meet strategic goals of the Customer Communications Department, in collaboration with the Supervisor, Customer Communications.

Skills

Detail oriented

Priorities & deadlines

Cross-functional teams

Org & writing skills

Microsoft Office

Data analysis

Team player

On-call 24/7

Education

High School Diploma or Equivalent

Associate - Related Field

Tools

NICE Suite

Job description

BayCare is seeking a Customer Communications Team Lead at St. Joseph’s Hospital in Tampa, FL.

This full-time role leads the evaluation, development, and implementation of Customer Communications Specialists and supports departmental projects aligned with BayCare’s strategic goals. The ideal candidate has extensive customer service experience, supervisory background, and strong MS Office/data reporting skills.