Customer Service Center Spec

Baycare; Clearwater (FL); Remote; USD 32,000 - 42,000; Full time

Job summary

BayCare is seeking a Customer Communications teammate to provide first-line support and coordinate marketing communications remotely from Florida. The role focuses on answering inquiries, promoting BayCare service lines, and routing requests to appropriate departments.

The candidate should have 2 years of call center or customer service experience, strong communication skills, and the ability to multitask across systems while documenting activity. Fluency in Spanish and English is preferred.

Qualifications

• 2 years of call center or customer service experience required.
• Preferred experience in healthcare, marketing, public relations or social media.
• Must reside in Florida and be able to work remotely.

Responsibilities

• Handle administrative and system marketing support and serve as initial contact for BayCare marketing activities.
• Manage inbound/outbound communications via phone, website, email, and portals to promote services and referrals.
• Cross-market BayCare services by assessing customer needs and guiding to appropriate offerings.
• Schedule patient appointments and respond to inquiries.
• Support team members and community requests by routing to correct areas.
• Perform other marketing and related duties as assigned.

Skills

Active listening

Verbal and written communication

MS Office

Typing 40–45 WPM

Bilingual Spanish-English

Multi-tasking across systems

Education

High School Diploma

AA (preferred)

Tools

Microsoft Office

Job description

Customer Communications

Minimum Salary

Maximum Salary

Details

BayCare is currently in search of our newestTeamMember who is passionate about providing outstanding customer service to our community. We are looking for an individual seeking a career opportunity with one of the largest employers within the Tampa Bay area.

Position Details:

• Location:Remote (Must reside in Florida)
• Status:Full- Time
• Shift: 10:30am-7:00pm
• Days: Varies

Responsibilities

• Responsible for both administrative and system marketing support, serves as the initial point of contact for all BayCare Health System marketing activities and physician referral efforts. Responsible for inbound and outbound communications via telephone, website, email and enterprise web portals to promote service lines, physician referrals, registrations, community events, as well as handling direct mail inquiries and text messaging marketing initiatives.
• Responsible for quickly determining the needs of the customer and cross-marketing other services across the health care system.
• Applies comprehensive knowledge of system marketing initiatives and the resources available while maintaining confidentiality in all interactions.
• Supports BayCare Health System by handling incoming call requests from Team Members and the community by assisting with their need and/or directing them to the appropriate area.
• Schedules patient appointments and assists with inquiries.
• Other marketing and non-marketing related duties as assigned.

Education

• Required:High School Diploma
• Preferred: AA

Experience

• Required: Call Center, Customer Service - 2 years
• Preferred: Healthcare, Marketing, Public Relations, Social Media - 2 years

Specific Skills

• Active listening/verbal and written communication skills
• Ability to multi-task between systems while communicating with the customer and documenting the account within the appropriate database
• MS Office (Word, Outlook, Excel)
• Ability to handle escalated calls to resolve issues with professionalism and patience; ability to grasp operational concepts/objectives and follow routing procedures using appropriate judgement
• able to type 40-45 WPM<2 errors
• Preferred specific skills include Fluent bilingual Spanish-English reading, writing, and speaking skills and knowledge of health care and/or managed care industry.

Why BayCare?

Our network consists of 16 community-based hospitals, a long-term acute care facility, home health services, outpatient centers and thousands of physicians. With the support of more than 30,000 team members, we promote a forward-thinking philosophy that is built on a foundation of trust, dignity, respect, responsibility, and clinical excellence. Our team members focus on tomorrow by achieving personal and professional success today. That is why you will thrive in our forward-thinking culture, where we combine the best technology with compassionate service. We blend high-tech with high touch in ways that are advancing superior health care throughout the communities we serve.

Equal Opportunity Employer Veterans/Disabled