Customer Care Specialist — Growth & Impact

RXO, Inc.; Marietta (GA); On-site; USD 42,000 - 56,000; Full time

Job summary

RXO, Inc. is seeking a Customer Care Specialist in Marietta, GA to deliver exceptional service to internal and external customers. You’ll take ownership of customer needs, resolve issues, respond promptly, and enter data accurately for all interactions.

Requirements include at least 1 year of related work experience and proficiency with Microsoft Office. Familiarity with Salesforce.com and a willingness to work varied shifts are a plus for this role.

Qualifications

• 1 year of related work experience.
• Experience with Microsoft Office (Outlook, Word, PowerPoint, and Excel), and other business-related applications.
• CRM familiarity (Salesforce) recommended.

Responsibilities

• Take ownership of customer needs and work internally on behalf of the customer
• Identify the causes of problems and take appropriate resolution steps
• Respond to customer inquiries promptly
• Escalate issues appropriately
• Enter data accurately for all customer interactions

Education

High school diploma or equivalent

Tools

Salesforce.com

Microsoft Office

Job description

RXO, Inc. is seeking a Customer Care Specialist in Marietta, GA to deliver exceptional service to internal and external customers. You’ll take ownership of customer needs, resolve issues, respond promptly, and enter data accurately for all interactions.

Requirements include at least 1 year of related work experience and proficiency with Microsoft Office. Familiarity with Salesforce.com and a willingness to work varied shifts are a plus for this role.