Customer Communications Associate

FF Inc; Marietta (GA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive compensation with bonus

Paid training and clear communication

Growth into communications/customer-ex

Supportive team culture

Job summary

FF Inc is hiring a Customer Communications Associate in Marietta, GA. You will support day-to-day communication with customers and partners, respond to inquiries, and coordinate follow-ups to ensure timely, accurate information.

The role emphasizes service orientation, organization, and growth in communications, operations, or customer experience. You will interact via phone, email, and in-person channels, maintaining a friendly, professional tone and documenting interactions for traceability

Qualifications

• Strong verbal and written communication skills.
• Friendly, professional, and customer-focused demeanor.
• Ability to stay calm and organized during busy periods.
• Strong attention to detail and time management skills.
• Basic computer and data-entry skills.

Responsibilities

• Respond to customer inquiries via phone, email, and in-person communication.
• Provide clear, accurate information about products, services, schedules, and policies.
• Assist with resolving customer concerns or escalating issues when appropriate.
• Maintain a professional, helpful, and positive tone in all interactions.
• Coordinate communication between customers and internal teams to ensure timely follow-ups.
• Track and document customer interactions, requests, and feedback.
• Support appointment scheduling, confirmations, and customer reminders.
• Assist with creating simple customer-facing updates, notices, or FAQs.
• Help maintain organized contact lists, communication logs, and records.

Skills

Verbal communication

Written communication

Customer-focused

Calm under pressure

Attention to detail

Data-entry

Job description

Location: Marietta, GA

Employment Type: Full-Time

We’re hiring a Customer Communications Associate to support day-to-day communication with customers and partners. This role is ideal for someone who enjoys helping people, communicating clearly, and keeping information organized in a fast-paced environment. As a Customer Communications Associate, you’ll serve as a key point of contact—responding to inquiries, coordinating follow-ups, and ensuring customers receive accurate, timely information. If you’re friendly, detail-oriented, and customer-focused, this role offers a strong foundation for growth in communications, operations, or customer experience.

What You’ll Do

• Respond to customer inquiries via phone, email, and in-person communication
• Provide clear, accurate information about products, services, schedules, and policies
• Assist with resolving customer concerns or escalating issues when appropriate
• Maintain a professional, helpful, and positive tone in all interactions
• Coordinate communication between customers and internal teams to ensure timely follow-ups
• Track and document customer interactions, requests, and feedback
• Support appointment scheduling, confirmations, and customer reminders
• Assist with creating simple customer-facing updates, notices, or FAQs
• Help maintain organized contact lists, communication logs, and records

What We’re Looking For

• Strong verbal and written communication skills
• Friendly, professional, and customer-focused demeanor
• Ability to stay calm and organized during busy periods
• Strong attention to detail and time management skills
• Basic computer and data-entry skills
• Experience in customer service, administrative support, communications, or retail is a plus — but not required
• Reliable, punctual, and comfortable working in a fast-paced environment

What We Offer

• Competitive compensation with bonus potential
• Paid training and clear communication procedures
• Opportunities to grow into communications, customer experience, or operations roles
• Supportive, collaborative team culture

Why Join Us

Clear communication is at the heart of great customer experiences. In this role, you’ll help customers feel informed, supported, and valued—while building transferable skills that support long-term career growth.

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