Customer Communications Specialist

Alliance HCM; The Woodlands (TX); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health, Vision, Dental, Life, LTD

401k match

Professional development

Tax team exposure

Entrepreneurial culture

Leadership exposure

Team environment

Job summary

Alliance HCM is seeking a Customer Communications Specialist in The Woodlands, TX. You will greet customers, manage inquiries, and ensure timely, high-quality service. This role includes updating Salesforce records and routing communications to the appropriate teams, with a focus on accuracy and responsiveness.

Ideal candidates have 2+ years in customer-facing roles, with SaaS or tech exposure preferred. Join a collaborative, growth-oriented organization that emphasizes customer outcomes and

Qualifications

• 2+ years of customer-facing, administrative, or communications experience.
• Preferred - Experience in a SaaS or technology-focused company.

Responsibilities

• Greet customers and set the tone for their experience with our company.
• Route calls and emails to the correct team or individual.
• Update customer accounts in Salesforce and log new client information.
• Maintain organized records and reference account histories to aid routing decisions.
• Triages incoming inquiries, respond to basic requests, and escalate issues as needed.

Skills

Customer-facing

SaaS experience

Salesforce

Education

Tools

Salesforce

Job description

In a time that prioritizes automation and optimization, companies that can offer a personal, human touch stand apart. Our team at Alliance HCM is hiring a full-time Customer Communication Specialist to join us in The Woodlands, TX and help maintain the high standards of customer service we're known for. Not only will you earn a competitive, experience-based salary, but you'll also receive a comprehensive benefits package, including:

• 100% paid health, vision, dental, life, and LTD insurance
• 401k with employer match
• Personal and professional development
• Help build and shape a great tax team
• Entrepreneurial culture
• Direct exposure to leadership and high-impact client projects
• Team-oriented environment where your work drives real client outcomes

Ready to achieve personal and professional growth alongside an energetic, customer-focused organization? Keep reading to learn more about becoming our Customer Communications Specialist!

CAN YOU SEE YOURSELF AS OUR CUSTOMER COMMUNICATIONS SPECIALIST?

If you thrive in roles that prioritize communication, timeliness, and attention to detail, then you could be a great fit for our team! You'll be the one who greets customers, prospects, and partners when they contact our office and sets the tone for their experience with our company. As calls and emails come in, you'll assess each inquiry and route calls/messages to the correct team, department, or individual.

Working in Salesforce, you'll update customer account information, log the correct information for new clients, and maintain organized records. You'll also search through account histories when appropriate to help with routing decisions and respond to basic requests. You'll strive to quickly answer calls, triage incoming emails, and escalates issues accordingly to support prompt, high-quality customer service and support!

WHAT WE NEED FROM YOU

• 2+ years of customer-facing, administrative, or communications experience
• Preferred - Experience in a SaaS or technology-focused company

OUR STORY

At Alliance, we're on a mission to be the largest independent human capital management (HCM) company in the U.S.! We empower small to mid-sized businesses with our innovative, cloud-based technology and unique single-database platform for managing payroll, HR, benefits, onboarding, and more. As the second-largest privately held payroll provider in the nation, we're dedicated to delivering top-notch HCM solutions. When you join our dynamic team, you'll find more than just a job; you'll be part of a supportive community that celebrates your success and inspires you to reach new heights. Let's grow together and make a lasting impact!