Client Experience & Communications Specialist

AllianceHCM; Spring (TX); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Life insurance

LTD insurance

401k with employer match

Professional development

Job summary

Alliance HCM in The Woodlands, TX is seeking a Customer Communications Specialist to greet customers, manage inquiries, and route calls with a focus on timely, high-quality service. You will update Salesforce records, log client information, and maintain organized account histories while triaging emails and escalating complex issues to the appropriate teams.

This is a full-time role offering a comprehensive benefits package.

Qualifications

• 2+ years of customer-facing, administrative, or communications experience.
• Preferred - Experience in a SaaS or technology-focused company.

Responsibilities

• Greet customers, prospects, and partners and set the tone for their experience with our company.
• Route calls/messages to the correct team, department, or individual.
• Update customer account information in Salesforce and log data for new clients.
• Maintain organized records and review account histories to inform routing decisions.
• Respond to basic requests, triage emails, and escalate issues to support prompt, high-quality service.

Skills

Customer-facing experience

Administrative experience

Communications

Tools

Salesforce

Job description

Alliance HCM in The Woodlands, TX is seeking a Customer Communications Specialist to greet customers, manage inquiries, and route calls with a focus on timely, high-quality service. You will update Salesforce records, log client information, and maintain organized account histories while triaging emails and escalating complex issues to the appropriate teams.

This is a full-time role offering a comprehensive benefits package.