Customer Communications Specialist

FF Inc; Houston (TX); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Competitive pay bonus

Training program

Growth opportunities

Team environment

Job summary

FF Inc in Houston, TX is seeking a friendly and organized Communications Assistant to serve as a key liaison between our company, customers, and partners. You will support daily communications, respond to inquiries, and help maintain clear messaging across channels.

This full-time role emphasizes problem solving and professional customer support. The ideal candidate enjoys speaking with people and helping customers.

Qualifications

• Strong verbal and written communication skills.
• Friendly and professional customer-facing demeanor.
• Ability to stay calm and helpful during busy periods.
• Strong organizational skills and attention to detail.
• Basic computer and data-entry skills.
• Previous experience in customer service, administrative support, or communication roles is helpful but not required.
• Reliable, punctual, and comfortable working in a fast-paced environment.

Responsibilities

• Respond to customer inquiries via phone, email, or in-person communication
• Provide accurate information about products, services, schedules, and company policies
• Assist with resolving customer concerns or escalating issues when needed
• Maintain a positive, helpful, and professional tone in all interactions
• Coordinate communication between internal teams and customers to ensure timely follow-ups
• Track and document customer communication, requests, and feedback
• Support appointment scheduling, confirmations, and customer reminders
• Assist with preparing simple customer-facing updates, notices, or FAQs
• Help maintain organization of contact lists, communication logs, and customer records

Skills

Verbal communication

Written communication

Customer service

Organizational skills

Data-entry

Calm under pressure

Reliability

Teamwork

Basic computer skills

Job description

FF Inc in Houston, TX is seeking a friendly and organized Communications Assistant to serve as a key liaison between our company, customers, and partners. You will support daily communications, respond to inquiries, and help maintain clear messaging across channels.

This full-time role emphasizes problem solving and professional customer support. The ideal candidate enjoys speaking with people and helping customers.