Customer Communications & Projects Specialist

BathWorks of Michigan; Byron Township (MI); On-site; USD 23,000 - 32,000; Full time

Job summary

BathWorks of Michigan is seeking a Customer Communications Specialist to join the team on-site in Byron Center, MI. The role focuses on guiding homeowners from contract signing through a one-day bath remodel, ensuring they feel informed, supported, and excited about their project every step of the way.

You’ll build relationships, coordinate schedules, and collaborate with Sales, Operations, and Installation teams to keep projects moving and deliver a seamless customer experience.

Qualifications

• Outgoing, people-first personality with strong communication skills.
• Comfortable making and receiving phone calls throughout the day.
• Detail-oriented and organized, with the ability to manage multiple customer projects at once.
• A team player who takes ownership, follows through, and is eager to learn and grow.

Responsibilities

• Build relationships with customers by answering questions and providing updates.
• Keep projects moving by coordinating schedules, timelines, and important details.
• Partner with Sales, Operations, and Installation teams to create a seamless customer experience.
• Maintain accurate project notes and follow-up so no detail gets missed.

Skills

Communication

Detail-oriented

Organizational skills

Team player

Customer service

Job description

BathWorks of Michigan is seeking a Customer Communications Specialist to join the team on-site in Byron Center, MI. The role focuses on guiding homeowners from contract signing through a one-day bath remodel, ensuring they feel informed, supported, and excited about their project every step of the way.

You’ll build relationships, coordinate schedules, and collaborate with Sales, Operations, and Installation teams to keep projects moving and deliver a seamless customer experience.