Customer Communications Manager

Career Soft Solutions Inc; Minnetonka (MN); Hybrid; USD 120,000 - 160,000; Full time

Job summary

Career Soft Solutions Inc. in Minnesota seeks an experienced Technology Lead for Customer Communication Management, focusing on Quadient Inspire Designer, Interactive, and Cloud within the insurance domain.

The ideal candidate will design, develop, and maintain CCM solutions, collaborating with business and technical teams in an Agile environment to deliver scalable, high-quality customer communications. Excellent communication and the ability to translate business needs into technical

Qualifications

• Experience with Quadient Inspire Designer for document composition, templates, and design.
• Experience with Quadient Inspire Interactive for interactive communications workflows.
• Experience with Quadient Inspire Cloud for cloud-based CCM solutions and related workflows.

Responsibilities

• Design, configure, and maintain CCM solutions using Quadient Inspire Designer, Inspire Interactive, and Inspire Cloud.
• Develop and manage customer-facing documents, templates, forms, and other communications materials.
• Translate business requirements into technical CCM solutions.
• Customize document generation workflows and ensure accuracy, consistency, and quality across communications.
• Collaborate with business analysts, developers, QA, and stakeholders to deliver requirements.
• Participate in Agile ceremonies (sprint planning, stand-ups, reviews, retrospectives).
• Troubleshoot technical issues, perform root-cause analysis, and implement solutions.
• Support testing, deployment, and ongoing maintenance of CCM solutions.
• Ensure CCM solutions meet business needs, quality standards, and timelines.
• Communicate progress, risks, and dependencies to stakeholders.

Skills

Quadient Inspire Designer

Quadient Inspire Interactive

Quadient Inspire Cloud

Job description

Job Title: Customer Communication Management

Job Summary

We are seeking an experienced Technology Lead with strong hands-on expertise in Quadient Inspire, specifically Designer, Interactive, and Cloud, to support Customer Communication Management (CCM) initiatives within the insurance domain.

The ideal candidate will have experience designing, developing, and maintaining customer communication solutions, along with a solid understanding of Agile methodologies, technical delivery, and stakeholder communication. The candidate should be comfortable working with business and technical teams to deliver high-quality, scalable, and efficient customer communication solutions.

Key Responsibilities

• Design, develop, configure, and maintain customer communication solutions using Quadient Inspire Designer, Inspire Interactive, and Inspire Cloud.
• Develop and manage customer-facing documents, templates, correspondence, forms, and other communication materials.
• Translate business requirements into technical solutions for customer communication management.
• Customize document generation workflows and ensure accuracy, consistency, and quality across customer communications.
• Collaborate with business analysts, developers, QA teams, and other stakeholders to deliver project requirements.
• Participate in Agile ceremonies, including sprint planning, daily stand-ups, sprint reviews, and retrospectives.
• Troubleshoot technical issues, perform root-cause analysis, and implement appropriate solutions.
• Support application testing, defect resolution, deployment, and ongoing maintenance.
• Ensure solutions align with business requirements, quality standards, and project timelines.
• Communicate technical updates, project progress, risks, and dependencies effectively to stakeholders.

Required Skills and Qualifications

Must-Have Skills (Top 3)

• Quadient Inspire Designer – Hands-on experience in document composition, template development, and customer communication design.
• Quadient Inspire Interactive – Experience developing and maintaining interactive customer communication applications and personalized document workflows.
• Quadient Inspire Cloud – Hands-on experience with cloud-based customer communication solutions and related workflows.

Additional Requirements

• Experience in the insurance domain, preferably in customer communications or document generation.
• Strong understanding of Customer Communication Management (CCM) processes.
• Good knowledge of Agile/Scrum methodologies.
• Excellent verbal and written communication skills.
• Strong analytical, troubleshooting, and problem-solving abilities.
• Ability to collaborate with cross-functional teams and manage technical deliverables.
• Ability to work effectively in a hybrid environment.

Preferred Qualifications

• Experience leading technical delivery or coordinating development activities.
• Experience working on enterprise-level customer communication or document automation projects.
• Familiarity with quality assurance, release management, and production support processes.
• Experience working with business stakeholders to translate communication requirements into technical specifications.