Senior CCM Engineer – Quadient Inspire (Hybrid)

Career Soft Solutions Inc; Minnetonka (MN); Hybrid; USD 120,000 - 160,000; Full time

Job summary

Career Soft Solutions Inc. in Minnesota seeks an experienced Technology Lead for Customer Communication Management, focusing on Quadient Inspire Designer, Interactive, and Cloud within the insurance domain.

The ideal candidate will design, develop, and maintain CCM solutions, collaborating with business and technical teams in an Agile environment to deliver scalable, high-quality customer communications. Excellent communication and the ability to translate business needs into technical

Qualifications

• Experience with Quadient Inspire Designer for document composition, templates, and design.
• Experience with Quadient Inspire Interactive for interactive communications workflows.
• Experience with Quadient Inspire Cloud for cloud-based CCM solutions and related workflows.

Responsibilities

• Design, configure, and maintain CCM solutions using Quadient Inspire Designer, Inspire Interactive, and Inspire Cloud.
• Develop and manage customer-facing documents, templates, forms, and other communications materials.
• Translate business requirements into technical CCM solutions.
• Customize document generation workflows and ensure accuracy, consistency, and quality across communications.
• Collaborate with business analysts, developers, QA, and stakeholders to deliver requirements.
• Participate in Agile ceremonies (sprint planning, stand-ups, reviews, retrospectives).
• Troubleshoot technical issues, perform root-cause analysis, and implement solutions.
• Support testing, deployment, and ongoing maintenance of CCM solutions.
• Ensure CCM solutions meet business needs, quality standards, and timelines.
• Communicate progress, risks, and dependencies to stakeholders.

Skills

Quadient Inspire Designer

Quadient Inspire Interactive

Quadient Inspire Cloud

Job description

Career Soft Solutions Inc. in Minnesota seeks an experienced Technology Lead for Customer Communication Management, focusing on Quadient Inspire Designer, Interactive, and Cloud within the insurance domain.

The ideal candidate will design, develop, and maintain CCM solutions, collaborating with business and technical teams in an Agile environment to deliver scalable, high-quality customer communications. Excellent communication and the ability to translate business needs into technical