Quadient Senior Consultant

Infosys Limited; Detroit (MI); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Disability insurance

Health reimbursement accounts

Insurance (life, health etc)

401(k) plan

Job summary

Infosys is seeking a Package Consultant 2 to drive end-to-end CCM/ERP implementations using Quadient Inspire. You will gather requirements, assist in architecture, and develop features, while ensuring secure integration with core banking and CRM systems.

You will document solutions, train users, and collaborate with cross-functional teams to deliver compliant, scalable CCM solutions that meet regulatory standards.

Qualifications

• Experience with IT consulting and end-to-end implementations.
• Experience using Quadient Inspire suite in banking or CCM contexts is preferred.
• Ability to translate requirements into actionable development tasks.
• Strong documentation and knowledge transfer capabilities.

Responsibilities

• Participate in requirements gathering with stakeholders and align with ERP capabilities.
• Assist in solution architecture design by configuring modules and features of ERP package.
• Develop and integrate new features into existing applications; conduct code reviews.
• Coordinate system integration efforts and ensure data flow between ERP and other apps.

Skills

ERP integration

System design

Coding experience

Cross-functional collaboration

Education

Bachelor’s degree

Tools

Quadient Inspire Designer

Inspire Automation

Inspire Interactive

Inspire Scaler/Integrator

Job description

Technology|Customer Communication Management|SmartCommunications

Technical Skills 2

Foundational|Consulting processes|Agile consulting

Overview

The Infosys Digital Experience (DX) unit powers businesses across the entire customer experience journey by re-imagining, creating, and delivering integrated and personalized experiences. We specialize in creating human-centered digital platforms that help enterprises stay relevant by transforming business models, future-proofing operations, and bringing agility and responsiveness. Join us to be part of a team that is at the forefront of digital innovation, driving exceptional customer experiences and sustainable growth.

In the assigned Job Role of Package Consultant 2, your Area Of Responsibility will be as below:

• Participate in requirements gathering with stakeholders across business units and assist in validating specifications to ensure alignment with business objectives and ERP capabilities
• Contribute to solution architecture design by assisting in customizing modules and features of ERP package, based on detailed business requirements
• Develop and integrate new features into existing applications, conduct code reviews and maintain the codebase for stability and compliance
• Participate in system integration efforts by configuring interfaces, executing ETL processes, and ensuring consistent data flow between ERP and other applications
• Assess ERP system performance to identify enhancement opportunities and to ensure that ERP customizations are in compliance with security measures and regulatory standards
• Develop comprehensive documentation for ERP customizations and deliver user training to facilitate effective knowledge transfer

Your contribution to the team:

• Knowledge of ERP systems and integration techniques, along with sector focus
• The ability to handle end to end ERP package customization and implementation
• A knack for translating complex requirements into actionable development tasks.
• A passion for design and hands-on coding experience
• A collaborative spirit and excellent communication skills with cross-functional teams and client stakeholders

Required Skill and Experience

Overall experience in IT and Consulting. Possess experience in end to end implementations using Quadient Inspire

Preferred Skill and Experience

• Solution Design & Development
  • Design, configure, and develop communication templates using:
    • Quadient Inspire Designer
    • Inspire Automation
    • Inspire Interactive
    • Inspire Scaler/Integrator
  • Build and maintain complex document workflows for print, email, SMS, web, and digital banking channels.
  • Develop data-driven templates with dynamic content and personalization logic, aligned with banking compliance and customer experience standards.
  • Technical Delivery
    • Analyze business and regulatory requirements and convert them into scalable CCM solutions.
    • Integrate Inspire solutions with upstream and downstream banking systems (Core Banking, LOS, CRM, Payment Systems, APIs, web services, SFTP, etc.).
    • Optimize performance, processing throughput, and template rendering speed for high-volume banking communications.
    • Troubleshoot defects, template rendering issues, batch failures, and production incidents in BAU environments.
  • Quality Assurance & Governance
    • Conduct unit testing and support QA teams during system, functional, and UAT testing.
    • Maintain version control, documentation, and governance for CCM assets.
    • Ensure all communications meet regulatory requirements such as KYC, AML, RBI guidelines, and data privacy standards.
  • Stakeholder Collaboration
    • Collaborate with business analysts, operations, product teams, risk & compliance, and marketing.
    • Participate in requirement gathering, design walkthroughs, and peer reviews.
    • Provide technical guidance and mentoring to junior team members.
  • Technical Skills
    • 5+ years of hands‑on development experience with the Quadient Inspire suite.
    • Strong expertise in:
      • Inspire Designer (Master templates, layouts, workflows)
      • Inspire Automation (Batch processing and pipelines)
      • Digital and print communication design
    • Knowledge of print composition formats (PDF, AFP, PostScript) and digital formats (HTML, email templates).
    • Experience working with banking communication types like statements, advices, alerts, onboarding kits, policy notices, and regulatory communications.
  • Soft Skills
    • Excellent analytical and problem-solving abilities.
    • Strong communication and cross-functional collaboration skills.
    • Ability to work independently and within a team.
    • Detail-oriented with strong documentation skills.
  • Preferred Qualifications
    • Quadient Inspire certifications — Designer, Automation, Interactive.

Additional Required Qualifications

• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• This position may require relocation and/or travel to work/project location.
• Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role now or in the future.

Along with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits:

• Long-term/Short-term Disability
• Health and Dependent Care Reimbursement Accounts
• Insurance (Accident, Critical Illness , Hospital Indemnity, Legal)
• 401(k) plan and contributions dependent on salary level

About Us

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

EEO

Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.