Customer Communications Center Manager

Georgia State University; Atlanta (GA); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Health benefits

Tuition assistance

Retirement plan

Job summary

Georgia State University’s Facilities Customer Services Center on the Atlanta Campus is seeking a Manager, Customer Communications Center to lead a busy team dedicated to delivering premier service. The role focuses on supervising all center functions, coordinating responses, and ensuring consistent, high‑quality interactions with campus customers.

You will oversee a customer service team from 7:00 a.m. to 5:15 p.m., manage facilities service requests and work orders, and maintain records and

Qualifications

• Bachelor's degree and one year of supervisory experience in construction, maintenance, HVAC, or repair trades; or high school diploma or GED and five years supervisory experience in construction, maintenance, HVAC or repair trades; or a combination of education and related experience.

Responsibilities

• Manages,organizes, and supervises all functions of the Facilities Customer Service Center.
• Supervises a team of customer service representatives and manages coverage of the Customer Service Center from 7:00 a.m. to 5:15 p.m.
• Manages Facilities service requests.
• Maintains work order requests.
• Supervises move and FMR requests.
• Manages FMSD Downtown uniforms, including fitting, ordering, exchanging, and returns.
• Maintains uniform records for downtown.
• Other duties as assigned.

Skills

Supervisory experience

Verbal communication

Written communication

Data analysis

Customer service principles

Education

Bachelor's degree

High school diploma or GED

Job description

Georgia State University’s Facilities Customer Services Center on the Atlanta Campus is seeking a Manager, Customer Communications Center to lead a busy team dedicated to delivering premier service. The role focuses on supervising all center functions, coordinating responses, and ensuring consistent, high‑quality interactions with campus customers.

You will oversee a customer service team from 7:00 a.m. to 5:15 p.m., manage facilities service requests and work orders, and maintain records and