Manager, Customer Services Center

Georgia State University; Atlanta (GA); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Health benefits

Tuition assistance

Retirement plan

Job summary

Georgia State University’s Facilities Customer Services Center on the Atlanta Campus is seeking a Manager, Customer Communications Center to lead a busy team dedicated to delivering premier service. The role focuses on supervising all center functions, coordinating responses, and ensuring consistent, high‑quality interactions with campus customers.

You will oversee a customer service team from 7:00 a.m. to 5:15 p.m., manage facilities service requests and work orders, and maintain records and

Qualifications

• Bachelor's degree and one year of supervisory experience in construction, maintenance, HVAC, or repair trades; or high school diploma or GED and five years supervisory experience in construction, maintenance, HVAC or repair trades; or a combination of education and related experience.

Responsibilities

• Manages,organizes, and supervises all functions of the Facilities Customer Service Center.
• Supervises a team of customer service representatives and manages coverage of the Customer Service Center from 7:00 a.m. to 5:15 p.m.
• Manages Facilities service requests.
• Maintains work order requests.
• Supervises move and FMR requests.
• Manages FMSD Downtown uniforms, including fitting, ordering, exchanging, and returns.
• Maintains uniform records for downtown.
• Other duties as assigned.

Skills

Supervisory experience

Verbal communication

Written communication

Data analysis

Customer service principles

Education

Bachelor's degree

High school diploma or GED

Job description

Manager, Customer Services Center

Facilities Management Services

Facilities Customer Services Center

Atlanta Campus

Schedule: Monday - Friday | 7:00 AM - 5:15 PM

These are exciting times at the Facilities Customer Services Center. We are growing, and we are thrilled that you are interested in being a part of our team. We are surrounded by individuals empowered to apply their expertise and talents to advance our mission of pursuing excellence.

Are you ready for us? Are you seeking an opportunity with purpose and direction? If you are, we have the perfect opportunity for you! We hire great people from a wide variety of educational, career, and personal backgrounds, not just because it is the right thing to do, but because it makes us a stronger team.

Facilities Management Services is seeking(1)Manager, Customer Communications Center to join the already awesome team taking the Facilities Admin Department to the next level of excellence!

WHAT MAKES The Facilities Customer Services Center A GREAT PLACE?

• Generous benefits, including health, dental, vision, tuition assistance, retirement, etc.
• A knowledge-sharing organization that works collaboratively with diverse partners.
• Professional development opportunities and mentorship
• A rapidly growing center within an academic setting

HERE IS WHAT YOU WILL DO

The ideal candidate performs high-level support for the Customer Service Center. In addition to supporting the department, assignments will generally fall into one of the following groupings, although overlapping of duties might occur as needed:

• Manages,organizes, and supervises all functions of the Facilities Customer Service Center.
• Supervises a team of customer service representatives and manages coverage of the Customer Service Center from 7:00 a.m. to 5:15 p.m.
• Manages Facilities service requests.
• Maintains work order requests.
• Supervises move and FMR requests.
• Manages FMSD Downtown uniforms, including fitting, ordering, exchanging, and returns.
• Maintains uniform records for downtown.
• Other duties as assigned.

Qualifications - External

Minimum Requirements:

• Bachelor's degree and one year of supervisory experience in construction, maintenance, HVAC, or repair trades; or high school diploma or GED and five years supervisory experience in construction, maintenance, HVAC or repair trades; or a combination of education and related experience.

Preferred Hiring Requirements:

• Ability to supervise and direct the work of others.
• Ability to communicate effectively verbally and in writing.
• Knowledge of customer service principles and standard operating procedures.
• Ability to analyze and report data.
• Knowledge of facilities, equipment, maintenance, and custodial standards.
• Exceptional organizational and record-keeping skills.

Bachelor's degree, and three years of supervisory experience combination of education and related experience.

College/Business Unit

Open until filled

College/Business Unit: Facilities Management Services

Location: Atlanta Campus

Job Posting: 10/25/26, 11:00:00 PM