Customer Service Lead & Training Coordinator

Ugajobsearch; Athens (GA); On-site; USD 45,000 - 65,000; Full time

Job summary

The University of Georgia in Athens seeks a Lead Customer Service Specialist to oversee daily customer relations operations within Auxiliary Services. This role provides backup to the Customer Relations Manager, handles inquiries, and ensures high-quality service as part of a semi-leadership team.

You will coordinate with the Marketing Department for campus-wide notifications, train student employees, supervise front-line staff, and manage tickets via Team Dynamix while using software such as

Qualifications

• High school diploma or equivalent and 2 years of related experience.
• Experience with multiple software applications used in TPS Customer Relations.

Responsibilities

• Provide backup support to the Customer Relations Manager.
• Act as secondary Point of Contact in the absence of the Manager.
• Assist TPS Customer Relations customers with inquiries.
• Handle all front desk customer service and phone inquiries.
• Coordinate campus-wide notifications with Auxiliary’s Marketing Department.

Skills

Data entry

Attention to detail

Communication skills

Calm under pressure

Education

High school diploma or equivalent

Tools

TouchNET

FLEX

Team Dynamix

QLIK

Job description

The University of Georgia in Athens seeks a Lead Customer Service Specialist to oversee daily customer relations operations within Auxiliary Services. This role provides backup to the Customer Relations Manager, handles inquiries, and ensures high-quality service as part of a semi-leadership team.

You will coordinate with the Marketing Department for campus-wide notifications, train student employees, supervise front-line staff, and manage tickets via Team Dynamix while using software such as