Customer-Centric Universal Banker & Digital Engagement Pro

M&T Bank; Hamden (CT); On-site; USD 29,000 - 47,000; Full time

Job summary

M&T Bank in Hamden, CT is seeking a customer-focused Teller to support daily branch operations, process transactions, and meet customer service and sales needs. You will engage customers, promote digital banking tools, and refer opportunities to the right partners as you help clients manage their financial needs.

The role emphasizes accurate cash handling, friendly service, and adherence to compliance and AML requirements to protect both customers and the bank.

Qualifications

• Minimum 1 year of proven retail sales, call center, customer service, or telesales experience.
• Strong verbal communication and interpersonal skills.
• Proficient with internet-based technology.

Responsibilities

• Educate customers and explain features of Consumer and Business Banking solutions.
• Engage customers to bank with us and promote digital capabilities.
• Explain high-level loan decision criteria.
• Complete servicing tasks for customer relationships and identify opportunities.
• Follow the bank’s sales process and provide customer-focused guidance.
• Proactively reach out to retain and expand banking relationships.

Skills

Verbal communication

Interpersonal skills

Time management

Prioritization

Organization

Customer service experience

Adaptability

Education

High school diploma or GED

Job description

M&T Bank in Hamden, CT is seeking a customer-focused Teller to support daily branch operations, process transactions, and meet customer service and sales needs. You will engage customers, promote digital banking tools, and refer opportunities to the right partners as you help clients manage their financial needs.

The role emphasizes accurate cash handling, friendly service, and adherence to compliance and AML requirements to protect both customers and the bank.