Customer-Centric Transportation Coordinator

Ultipro; Reno (NV); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Telemedical access

Early wage access

Health insurance

Dental insurance

Vision insurance

Parental leave

Career development

Mentorship programs

Fitness discounts

Financial wellness

Job summary

GEODIS is seeking a Transportation Coordinator to support customer inquiries, process orders, and resolve issues efficiently. You will interact with customers by phone or email, input orders into the TMS Mercury Gate, and track shipments to ensure accurate delivery timelines.

The role emphasizes strong communication, reliability, and teamwork within a global 3PL environment. Training and development opportunities accompany competitive benefits.

Qualifications

• High school diploma or GED (General Education Diploma) equivalency.
• Minimum 6 months related experience and/or training; or equivalent combination of education and experience.
• Knowledge in customer service position preferred.
• Ability to occasionally lift and/or move up to 25 pounds.

Responsibilities

• Respond to inquiries and handle customer questions or complaints promptly and courteously.
• Process and input customer orders and receipts within the TMS Mercury Gate.
• Track and trace orders using TMS and online tracking websites.
• Refer service or billing issues to designated departments for investigation.
• Maintain good working relationships with customers and support teams.

Skills

Customer service

Order processing

Inquiries handling

Communication

Education

High school diploma or GED

Tools

Mercury Gate TMS

Online Tracking Websites

Job description

GEODIS is seeking a Transportation Coordinator to support customer inquiries, process orders, and resolve issues efficiently. You will interact with customers by phone or email, input orders into the TMS Mercury Gate, and track shipments to ensure accurate delivery timelines.

The role emphasizes strong communication, reliability, and teamwork within a global 3PL environment. Training and development opportunities accompany competitive benefits.