Transportation Coordinator

GEODIS; Reno (NV); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health insurance

401k match

Paid parental leave

Telemedicine access

Job summary

GEODIS in Reno, NV is seeking a Transportation Coordinator to support customer service operations for shipments, receipts, and related inquiries. You will process orders, respond to questions promptly, and help resolve issues to keep freight moving smoothly.

The role emphasizes teamwork with internal departments, accuracy in data entry within Mercury Gate, and attention to service quality. If you have a high school diploma and some customer service experience, this position offers growth and

Qualifications

• Requires a high school diploma or GED.
• Minimum 6 months related experience and/or training; or equivalent combination of education and experience.
• Knowledge in customer service position preferred.
• Ability to occasionally lift and/or move up to 25 pounds.

Responsibilities

• Respond to customer inquiries by phone or email and resolve questions promptly.
• Process and input customer orders and receipts within the Mercury Gate TMS.
• Track and trace orders using TMS and online tracking websites.
• Refer service or billing issues to designated departments for investigation.

Skills

Customer service

Communication

Order processing

Problem solving

Education

High school diploma or GED

Tools

Mercury Gate TMS

Job description

Transportation Coordinator

The Transportation Coordinator is responsible for customer service activities, such as responding to inquiries, processing orders, and handling customer complaints/questions in a prompt, courteous and effective manner.

Who We Are:

GEODIS specializes in unlocking business value in a complex world, ensuring seamless movement of goods worldwide. As a global third-party logistics provider (3PL), we power A Better Way to Deliver for the world's top brands and manufacturers. Fuel your career with GEODIS and discover endless growth opportunities.

Your role on the team:

• Maintains a good working relationship with customers by responding to & filtering inquires and complaints concerning receipts, invoices, shipments, inventory counts, etc by either phone or email
• Refers service or billing issues to designated departments for investigation
• Processes and inputs customer orders and receipts within the TMS Mercury Gate
• Tracks/traces orders using TMS and Online Tracking Websites
• Other duties as required and assigned

What you need: (requirements)

Experience

• High school diploma or GED (General Education Diploma) equivalency
• Minimum 6 months related experience and/or training; or equivalent combination of education and experience
• Knowledge in customer service position preferred
• Ability to occasionally lift and/or move up to 25 pounds

What you gain from joining our team:

• Free telemedical access to doctors and therapists through First Stop Health is available on the first day of employment!
• Access wages early with the Rain financial wellness app
• Health, dental, and vision insurance after 30 days of employment
• 401k match
• Paid maternity and parental leave
• Access to career development, employee resource groups, and mentorship programs
• Employee discounts
• Access to employee perks like fitness class discounts and free access to a relaxation and meditation app
• Free financial wellness programs
• Daycare discount program
• Opportunities to volunteer and give back to your community.
• + more!