Customer-Centric Branch Banker

Tompkins Financial Corporation; New York (NY); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k) Match

Profit Sharing

Paid Time Off

11 Holidays

Tuition Reimbursement

Free Parking

Employee Referrals

Job summary

Tompkins Financial Corporation is seeking a versatile teller and customer service professional to deliver accurate branch transactions, support customer needs, and help grow relationships across branch products.

The role includes supervisory coverage, adherence to security and compliance, and potential float to other branches to meet business needs. Active NMLS registration or ability to obtain it is required.

Qualifications

• High school diploma or GED required.
• Minimum of two years of experience in customer service, sales, or a related role required. Prior banking experience preferred.
• Demonstrated proficiency in the sales process, including the ability to identify client needs, recommend appropriate products and services, and achieve referral goals.
• Strong interpersonal, verbal, and written communication skills.
• Position will require active Nationwide Mortgage Licensing System and Registry (NMLS) registration, or the ability to secure registration upon hire.

Responsibilities

• Process teller transactions accurately and in accordance with established bank procedures.
• Perform branch balancing activities and support upkeep of assigned offsite ATM(s).
• Assist with branch opening, closing, vault access, and alarm procedures under dual control, as assigned.
• Respond to customer inquiries in a timely, professional manner and coordinate specialized services through appropriate bank departments.
• Complete documentation and point-of-sale processing for new accounts, loans, deposits, and related service needs.
• Provide safe deposit box services and general branch support consistent with service expectations.
• Identify client needs and recommend appropriate products and services to deepen relationships and support referral goals.
• Solicit new business from current and prospective customers to support branch growth objectives.
• Maintain working knowledge of company products and services to support effective sales and service conversations.
• Serve as supervisor on duty in the absence of the Assistant Branch Manager and/or Branch Manager.
• Provide periodic reports, sales information, and other requested updates to supervisors and business partners.
• Support team and branch coverage needs, including Saturday work and assistance at other company locations.
• If necessary, team members may be required to float to other branches to meet business needs
• Perform all duties in accordance with company policies, procedures, and regulatory requirements.
• Support branch security and operational controls through consistent adherence to established practices.
• Fulfill role requirements related to consumer and residential lending support, including NMLS registration when applicable.

Skills

Customer service

Sales ability

Communication skills

Relationship building

Teamwork

Education

High school diploma or GED

Job description

Tompkins Financial Corporation is seeking a versatile teller and customer service professional to deliver accurate branch transactions, support customer needs, and help grow relationships across branch products.

The role includes supervisory coverage, adherence to security and compliance, and potential float to other branches to meet business needs. Active NMLS registration or ability to obtain it is required.