Bank Teller & Customer Experience Specialist

Renasant Bank; Pelham (AL); On-site; USD 26,000 - 34,000; Full time

Job summary

Renasant Bank is seeking a Teller in Pelham, AL to process transactions, assist customers, and identify sales opportunities while following bank policies and maintaining accuracy and risk controls. Senior Tellers lead by example, back up Head Teller, and contribute to service, sales, and operational excellence.

The role emphasizes customer experience and adhering to regulatory standards in a busy branch environment.

Qualifications

• Ability to communicate with customers and identify opportunities to help customers with their financial needs by identifying cues and clues while processing their transaction
• 10-Key skills and mathematical abilities to handle cash accurately
• Strong interpersonal and written/verbal communication skills to engage customers effectively
• Knowledge of bank products and solutions and willingness to learn more through training

Responsibilities

• Process customer transactions effectively and efficiently, including deposits, withdrawals, transfers, loan payoffs and draws, official checks, etc.
• Recognize/identify all customer needs, cues, and clues in every transaction and properly refer customers to the platform for an additional needs based conversation
• Execute the Renasant Bank service standards in every customer and teammate interaction
• Understand and listen for customer issues and concerns and either own the problem or refer to a branch teammate who can help address the concern
• Maintain service knowledge standards in conjunction with related regulations, policies, and procedures
• Execute daily operations including balancing, supplies ordering, balancing the ATM and vault, and performing branch capture procedures
• Protect the bank from unnecessary risk by following compliance, risk, and operational procedures
• Stay up-to-date and focused on all regulations, policies, and procedures related to Teller and other branch operations
• Assist the Head Teller on additional operational procedures as necessary, including quarterly branch assessments
• May assist with coaching and mentoring, and serve as a role model in all areas of operations, for all teller teammates
• Perform other related duties as assigned

Skills

Customer service

Interpersonal skills

Written and verbal communication

Mathematical skills

10-Key skills

Education

High school diploma or equivalent

Job description

Renasant Bank is seeking a Teller in Pelham, AL to process transactions, assist customers, and identify sales opportunities while following bank policies and maintaining accuracy and risk controls. Senior Tellers lead by example, back up Head Teller, and contribute to service, sales, and operational excellence.

The role emphasizes customer experience and adhering to regulatory standards in a busy branch environment.