Customer-Centric Teller | Retail Banking & Tech-Savvy Service

PNC Financial Services Group, Inc.; Creve Coeur (MO); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid time off

Job summary

PNC Financial Services Group, Inc. in Creve Coeur, MO, is seeking a Teller to deliver a memorable customer experience, process transactions, and identify banking opportunities within an in-office retail banking team.

The role emphasizes education on digital tools, adherence to policies, and accurate maintenance of daily branch operations, with strong emphasis on customer service and risk awareness.

Qualifications

• Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role.
• Prior experience is not required; a degree is not mandatory.
• In lieu of a degree, a comparable combination of education, certifications and experience may be considered.

Responsibilities

• Delivers a unique customer experience aimed at improving financial wellbeing and loyalty.
• Processes a variety of customer interactions and educates customers on options.
• Identifies banking opportunities and makes appropriate referrals to branch staff.
• Performs lobby engagement to connect customers with PNC products.
• Educates customers on managing transactions using technology and resources.
• Ensures teller and branch daily operations are completed efficiently and accurately.

Skills

Accountability

Banking

Client Loyalty

Customer Experience (CX)

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales Competencies

Accuracy and Attention to Detail

Addressing Customer Needs

Banking Products

Digital Awareness

Effective Communications

Fraud Detection and Prevention

Managing Multiple Priorities

Matrix Management

Problem Solving

Understanding Customer Needs

Education

No Degree

Job description

PNC Financial Services Group, Inc. in Creve Coeur, MO, is seeking a Teller to deliver a memorable customer experience, process transactions, and identify banking opportunities within an in-office retail banking team.

The role emphasizes education on digital tools, adherence to policies, and accurate maintenance of daily branch operations, with strong emphasis on customer service and risk awareness.