Customer Experience Teller: Boost Financial Wellness

PNC Financial Services Group, Inc.; Missouri; On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Medical coverage

Dental options

Vision options

Life insurance

Disability protection

401(k) matching

Vacation days

Paid holidays

Job summary

PNC Financial Services Group, Inc. is seeking a full-time Teller for their Retail Branch in St. Louis, MO.

This role will focus on delivering exceptional customer experiences by improving financial wellbeing and creating customer loyalty. Successful candidates will engage in various customer interactions, educate them on available banking options, and ensure efficient handling of teller operations. Candidates do not require a university degree; strong interpersonal skills and a commitment to

Qualifications

• Roles at this level typically do not require significant experience or product knowledge.
• Prior experience is not required; a combination of education and certifications may be acceptable.

Responsibilities

• Delivers a unique customer experience aimed at improving financial wellbeing.
• Processes a variety of customer interactions.
• Educates customers on financial interaction alternatives.
• Identifies banking opportunities and makes referrals.
• Performs lobby engagement activities to connect with customers.
• Applies product knowledge to solve customer problems.
• Ensures teller operations and transactions are accurate.

Skills

Accountability

Banking

Client Loyalty

Customer Experience (CX)

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Attention to Detail

Addressing Customer Needs

Banking Products

Digital Awareness

Effective Communications

Fraud Detection and Prevention

Managing Multiple Priorities

Matrix Management

Problem Solving

Understanding Customer Needs

Education

High School Diploma or GED

Job description

PNC Financial Services Group, Inc. is seeking a full-time Teller for their Retail Branch in St. Louis, MO.

This role will focus on delivering exceptional customer experiences by improving financial wellbeing and creating customer loyalty. Successful candidates will engage in various customer interactions, educate them on available banking options, and ensure efficient handling of teller operations. Candidates do not require a university degree; strong interpersonal skills and a commitment to