Customer-Centric Teller & Financial Solutions Advisor

Citizens; North Haven (CT); On-site; USD 43,000 - 53,000; Full time

Job summary

Citizens Bank is seeking a Customer Service Associate in North Haven, CT. You will greet customers in-branch, demonstrate how to use the mobile app and ATMs, and help them reach their financial goals with personalized guidance.

You will follow all policies, handle cash, and connect customers to Bankers for next steps, while learning Citizens products and benefits. Growth opportunities and comprehensive benefits are provided.

Qualifications

• High School degree or GED.
• Minimum of 6 months experience processing transactions (cash and/or digital payments).
• Minimum of 1 year demonstrated customer experience, recommending and referring products and services to customers.
• Strong listening and communication skills.
• Ability to effectively ask questions and identify needs to develop a long-term customer relationship.
• Ability to problem solve and provide solutions to customer issues.
• Customer-centric to deliver exceptional service.
• Comfortable with using digital technology to support the delivery of business goals.
• Ability to work branch hours, including weekends and evenings.

Responsibilities

• You’ll greet our customers in our lobbies and demonstrate how to use our mobile app or ATMs to complete simple transactions.
• Provide personalized advice and connect customers to Bankers for next steps.
• Educate customers about Citizens products and benefits and respond to questions/concerns.
• Follow all financial policies and procedures including proper cash handling and regulatory compliance.

Skills

Customer service

Active listening

Communication skills

Digital literacy

Questioning & needs identification

Education

High School degree or GED

Job description

Citizens Bank is seeking a Customer Service Associate in North Haven, CT. You will greet customers in-branch, demonstrate how to use the mobile app and ATMs, and help them reach their financial goals with personalized guidance.

You will follow all policies, handle cash, and connect customers to Bankers for next steps, while learning Citizens products and benefits. Growth opportunities and comprehensive benefits are provided.