Customer-Centric Teller — Grow Your Banking Career

Citizens; Macedonia (OH); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Volunteer PTO

Donation matching

Promotions & career development

Health care coverage (medical, dental,

401K with match

Tuition assistance

Job summary

Citizens is seeking a Teller to welcome customers, demonstrate the mobile app and ATMs, and help customers reach their financial goals with personalized advice. You will educate customers on Citizens products while following all cash handling policies.

This role emphasizes service quality, teamwork, and community involvement. You will support branch goals, engage in meaningful customer conversations, and seek opportunities to assist customers with their financial needs while delivering

Qualifications

• High School degree or GED.
• 6 months minimum experience processing transactions (cash and/or digital payments).
• Minimum 1 year demonstrated customer experience, recommending and referring products and services.
• Strong listening and communication skills.
• Ability to effectively ask questions and identify needs to build long-term relationships.
• Customer-centric to deliver exceptional service.
• Comfortable with using digital technology to support business goals.
• Ability to work branch hours, including weekends and evenings.

Responsibilities

• Greet customers in lobbies and assist with service needs.
• Demonstrate how to use mobile app or ATMs to complete transactions.
• Provide personalized advice and connect customers to Bankers for next steps.
• Educate customers on Citizens products and benefits and respond to questions.
• Follow all financial policies and proper cash handling procedures.

Skills

Active listening

Communication

Customer service

Questioning needs

Digital literacy

Cash handling

Weekend/evening hours

Job description

Citizens is seeking a Teller to welcome customers, demonstrate the mobile app and ATMs, and help customers reach their financial goals with personalized advice. You will educate customers on Citizens products while following all cash handling policies.

This role emphasizes service quality, teamwork, and community involvement. You will support branch goals, engage in meaningful customer conversations, and seek opportunities to assist customers with their financial needs while delivering