Customer-Centric Teller & Everyday Banking Pro

Banco Santander SA; Westmont (NJ); On-site; USD 30,000 - 47,000; Full time

Job summary

Santander is seeking a Full Time Teller in Westmont, NJ to assist with day-to-day banking needs, process deposits, withdrawals, and transfers, while delivering exceptional customer service.

You will handle cash, maintain a balanced drawer, follow bank policies, identify risk, cross-sell products, and educate customers on digital self-service tools. Weekend/evening shifts may be required at Westmont, NJ.

Qualifications

• 6+ months cash handling experience required.
• 6+ months demonstrated customer service experience required.
• Excellent customer service skills and a passion for helping others.
• Ability to identify and escalate concerns of risk to appropriate channels.
• Ability to follow directions, policies, and procedures.
• Effective listening and communication skills.
• Comfortable using digital tools and technology to engage customers.
• Energetic, organized and able to multi-task in a fast-paced environment.
• Understand the necessity and value of accuracy and attention to detail.
• Computer proficiency and basic math skills.
• Ability to work branch hours including weekends and evenings.

Responsibilities

• Assist customers with deposits, withdrawals, and transfers.
• Provide exceptional customer service and resolve concerns.
• Maintain an accurate cash drawer and adhere to cash handling policies.
• Recognize cross-sell opportunities to deepen customer relationships.
• Educate customers on digital self-service tools and options.
• Support custodianship, audits, and other operational tasks.
• Keep a clean, organized work area and assist with branch activities.

Skills

Cash Handling

Customer Service

Communication

Risk Awareness

Following Procedures

Digital Tools Aptitude

Multi-tasking

Attention to Detail

Math Fundamentals

Education

High school diploma / GED

Job description

Santander is seeking a Full Time Teller in Westmont, NJ to assist with day-to-day banking needs, process deposits, withdrawals, and transfers, while delivering exceptional customer service.

You will handle cash, maintain a balanced drawer, follow bank policies, identify risk, cross-sell products, and educate customers on digital self-service tools. Weekend/evening shifts may be required at Westmont, NJ.