Customer-Centric Teller: Elevate Customer Experience & Growth

PNC Financial Services Group, Inc.; Norfolk (VA); Hybrid; USD 30,000 - 50,000; Full time

Benefits offered by this job

Medical coverage

Dental & vision

Life insurance

Disability protection

401(k) match

Pension plan

Stock purchase plan

Dependent care

Child/Elder care

Educational assistance

Wellness program

Parental leave

Paid holidays

Vacation days

Job summary

PNC Financial Services Group, Inc. in Norfolk, VA is seeking an in- office Full Time Teller to deliver a high-quality customer experience. You will educate customers, identify banking opportunities, and refer to branch staff while supporting daily branch operations and transactions.

The role emphasizes customer focus, risk awareness, and utilization of technology to assist customers, with a strong emphasis on service quality and loyalty-building within a supportive in‑office culture.

Qualifications

• No university degree required; relevant experience considered in lieu of formal education.
• Strong customer service and sales orientation with banking product knowledge encouraged.
• Ability to learn policies, procedures and risk controls and apply them in daily tasks.

Responsibilities

• Deliver a unique customer experience to improve financial wellbeing and loyalty.
• Educate customers on alternatives and refer opportunities to branch staff.
• Engage customers in lobby and position PNC products to meet needs.
• Assist customers with transactions and use technology to enhance service.
• Maintain accurate branch operations and comply with risk management policies.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Accuracy & Detail

Addressing Customer Needs

Banking Products

Digital Awareness

Effective Communications

Fraud Prevention

Managing Priorities

Problem Solving

Understanding Customer Needs

Education

No Degree

Job description

PNC Financial Services Group, Inc. in Norfolk, VA is seeking an in- office Full Time Teller to deliver a high-quality customer experience. You will educate customers, identify banking opportunities, and refer to branch staff while supporting daily branch operations and transactions.

The role emphasizes customer focus, risk awareness, and utilization of technology to assist customers, with a strong emphasis on service quality and loyalty-building within a supportive in‑office culture.