Branch Customer Experience Specialist

M&T Bank Corporation; Wilmington (DE); On-site; USD 26,000 - 39,000; Full time

Benefits offered by this job

Medical benefits

Retirement benefits

Paid volunteer time

Job summary

M&T Bank Corporation is seeking a customer service oriented professional for Wilmington, DE. The role focuses on delivering a differentiated in-branch experience through personalized service, digital demonstrations, and proactive lobby engagement.

Responsibilities include accurate cash handling, transaction processing, and resolving routine issues while adhering to policy and risk controls. The position supports sales hand-offs and adherence to regulatory requirements.

Qualifications

• High school diploma or GED and at least 6 months customer service experience
• Proven verbal communication skills
• Proven interpersonal skills
• Demonstrated exceptional customer service
• Well-organized with strong time management and prioritization
• Proficient with internet user-level technology

Responsibilities

• Adhere to established customer service standards and deliver a differentiated experience by understanding customer needs and providing solutions
• Educate customers through shoulder-to-shoulder digital demonstrations; identify self-service opportunities
• Engage in lobby management, meet and greet customers, address immediate needs
• Balance and process customer transactions accurately following Bank Policy
• Take ownership of escalated account services issues until resolution and log complaints
• Transition identified sales opportunities and introduce to appropriate banking partner
• Perform branch-related operations (cash ordering, vault, ATM, wire transfers)
• Process customer/account maintenance and AML/BSA/KYC activities
• Adhere to compliance/operational risk controls and support the company brand
• Support an inclusive work environment and company values

Skills

Verbal communication

Interpersonal skills

Exceptional customer service

Time management

Prioritization

Internet proficiency

Education

High school diploma or GED

Job description

M&T Bank Corporation is seeking a customer service oriented professional for Wilmington, DE. The role focuses on delivering a differentiated in-branch experience through personalized service, digital demonstrations, and proactive lobby engagement.

Responsibilities include accurate cash handling, transaction processing, and resolving routine issues while adhering to policy and risk controls. The position supports sales hand-offs and adherence to regulatory requirements.