Customer-Centric Shift Lead

Ziggi’s Coffee, LLC; Johnstown (CO); On-site; USD 21,000 - 26,000; Full time

Job summary

Ziggi’s Coffee, LLC in Johnstown, CO is seeking a proactive Shift Lead to model Ziggi’s values while guiding a fast-paced team during daily operations.

You will train new staff, uphold policies, and ensure accurate cash handling, inventory checks, and smooth service from opening to close.

This role emphasizes customer care, teamwork, and continuous improvement through clear communication and hands-on coaching.

Qualifications

• Previous Shift-Lead experience preferred in food or retail
• Strong organizational and multitasking abilities
• Willingness to thrive in a fast-paced, dynamic environment
• Excellent communication and interpersonal skills
• Ability to lead by example and contribute to a positive team culture

Responsibilities

• Maintain clear communication with staff, managers, and owner to articulate wins and opportunities for improvement
• Ensure staff adhere to policies and uphold core values at all times
• Train new employees and provide ongoing coaching to current team members
• Address deviations proactively, delegate tasks to maintain operational flow
• Handle customer complaints with professionalism and empathy

Skills

Shift-Lead experience

Organizational skills

Multitasking

Communication skills

Team culture building

Job description

Ziggi’s Coffee, LLC in Johnstown, CO is seeking a proactive Shift Lead to model Ziggi’s values while guiding a fast-paced team during daily operations.

You will train new staff, uphold policies, and ensure accurate cash handling, inventory checks, and smooth service from opening to close.

This role emphasizes customer care, teamwork, and continuous improvement through clear communication and hands-on coaching.