Automotive Service Advisor: Growth Path & Mentorship

American Five Star Auto Repair & Tr; Tempe (AZ); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Paid training

Mentorship

Career advancement opportunities

Family‑owned, team‑oriented

Job summary

American Five Star Auto Repair & Transmission is seeking a capable Secondary Service Advisor in Tempe to assist the Lead Advisor with customer communication, estimate preparation, vehicle check‑ins, and parts coordination. You will support daily front office operations while learning our proven processes from an experienced team.

This position offers paid training, mentorship, and opportunities for advancement within a family‑owned shop known for honesty and quality service.

Qualifications

• Automotive knowledge and customer service aptitude required.
• Strong communication and organizational skills essential.
• Experience with front‑office duties and estimating software a plus.

Responsibilities

• Assist Lead Service Advisor with daily client interactions.
• Check-in vehicles, schedule appointments, and prepare estimates.
• Explain repairs to customers and provide status updates.
• Coordinate with technicians and parts vendors; maintain records.
• Support front office tasks and ensure customer satisfaction.

Skills

Automotive experience

Customer service

Communication

Organizational skills

Team player

Willingness to learn

Tools

Shop management software

Job description

American Five Star Auto Repair & Transmission is seeking a capable Secondary Service Advisor in Tempe to assist the Lead Advisor with customer communication, estimate preparation, vehicle check‑ins, and parts coordination. You will support daily front office operations while learning our proven processes from an experienced team.

This position offers paid training, mentorship, and opportunities for advancement within a family‑owned shop known for honesty and quality service.