Customer-Centric Scheduler & Dispatch Specialist

Transdev; San Diego (CA); Vor Ort; USD 27.000 - 39.000; Vollzeit

Benefits dieser Stelle

Paid Sick Leave 40 hrs/yr

Medical, dental & vision insurance

Life insurance

401k retirement benefits

Paid holidays

Pronto Pass for employee and one dep.

Zusammenfassung

Transdev in San Diego, CA is hiring a Scheduler to intercept customer calls and schedule transportation. We are seeking friendly, customer service-oriented people who are dedicated to safety.

Responsibilities include answering calls, inputting ride information, data entry, communicating late service and No-Shows, and creating daily route maps for drivers. A DOT drug test may apply; benefits include paid time off and insurance for full-time staff.

Qualifikationen

• High school diploma or GED required.
• 2 years reservationist or customer service experience.
• Computer literate and proficient with basic software.
• Excellent communication and listening skills.
• Subject to a DOT drug testing and physical if applicable.

Aufgaben

• Answer customer calls and input ride information using a computerized scheduling system.
• Enter new customer information and changes into the system.
• Data entry into spreadsheets and databases.
• Communicate late vehicle service and verify “No Shows” with customers.
• Resolve service-related complaints.
• Create daily route maps of the reservations for the drivers.
• Maintain a clean and well-organized work environment.
• Other duties as required.

Kenntnisse

Customer service

Communication skills

Data entry

DOT drug testing compliance

Ausbildung

High school diploma or GED

Tools

Computer literacy

Jobbeschreibung

Transdev in San Diego, CA is hiring a Scheduler to intercept customer calls and schedule transportation. We are seeking friendly, customer service-oriented people who are dedicated to safety.

Responsibilities include answering calls, inputting ride information, data entry, communicating late service and No-Shows, and creating daily route maps for drivers. A DOT drug test may apply; benefits include paid time off and insurance for full-time staff.