Scheduler

Transdev North America, Inc.; San Diego (CA); On-site; USD 27,000 - 39,000; Full time

Benefits offered by this job

Paid Sick Leave 40 hrs/yr

Medical, dental & vision insurance

Life insurance

401k retirement benefits

Paid holidays

Pronto Pass for employee and one dep.

Job summary

Transdev in San Diego, CA is hiring a Scheduler to intercept customer calls and schedule transportation. We are seeking friendly, customer service-oriented people who are dedicated to safety.

Responsibilities include answering calls, inputting ride information, data entry, communicating late service and No-Shows, and creating daily route maps for drivers. A DOT drug test may apply; benefits include paid time off and insurance for full-time staff.

Qualifications

• High school diploma or GED required.
• 2 years reservationist or customer service experience.
• Computer literate and proficient with basic software.
• Excellent communication and listening skills.
• Subject to a DOT drug testing and physical if applicable.

Responsibilities

• Answer customer calls and input ride information using a computerized scheduling system.
• Enter new customer information and changes into the system.
• Data entry into spreadsheets and databases.
• Communicate late vehicle service and verify “No Shows” with customers.
• Resolve service-related complaints.
• Create daily route maps of the reservations for the drivers.
• Maintain a clean and well-organized work environment.
• Other duties as required.

Skills

Customer service

Communication skills

Data entry

DOT drug testing compliance

Education

High school diploma or GED

Tools

Computer literacy

Job description

Scheduler

Transdev in San Diego, CA is hiring a Scheduler to intercept customer calls and schedule transportation. We are seeking friendly, customer service-oriented people who are dedicated to safety.

Transdev is proud to offer:

• $24.09/hr.
• Annual increase is based on the collective bargaining agreement.

Benefits include:

• Paid Sick Leave: 40 hrs. year
• Medical, dental & vision insurance after 90 calendar days of employment for full-time employees, life insurance, 401k retirement benefits
• Paid company holidays.
• Free Pronto Pass (MTS Bus Pass) for employee and one dependent.

Key Responsibilities:

• Answer customer calls and input ride information using a computerized scheduling system.
• Enter new customer information and changes into the system.
• Data entry into spreadsheets and databases.
• Communicate late vehicle service and verifying “No Shows” with customers.
• Resolve service-related complaints.
• Create daily route maps of the reservations for the drivers.
• Maintain a clean and well-organized work environment.
• Other duties as required.

Qualifications

• High school diploma or GED required.
• 2 years reservationist or customer service experience.
• Computer literate
• Excellent communication and listening skills.
• Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.

Physical Requirements

• Must be able to work shifts or flexible work schedules as needed.
• The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.
• Work environment will be a combination of both indoors and outdoors.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact [e-mail].

Drug-free workplace

Transdev maintains a drug-free workplace. Applicants must:

• Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).
• Successfully pass a pre-employment drug screen.

If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.

About Transdev : Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.

Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.

California applicants: Please for CA Employee Privacy Policy.

Job Category: Dispatchers

Job Type: Full Time

Req ID: 9398

Pay Group: 2V9

Cost Center: 55826