Customer-Centric Retail Sales Pro

Macy's; Hyattsville (MD); On-site; USD 31,000 - 36,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program

Job summary

Macy's is seeking a Retail Selling Colleague to blend selling with genuine hospitality, understand customer needs, and connect them with the right products and services. On the sales floor or fitting room, you will use product knowledge and warm interactions to turn visits into memorable moments.

This role emphasizes teamwork, maintaining a clean, inviting space, meeting sales targets, and participating in programs like loyalty and promotions.

Qualifications

• No education or experience required.
• Flexible availability including weekends and holidays.
• Excellent customer service and communication skills.
• Ability to work with team and adapt to changing priorities.
• Comfort with electronic devices.
• Read and understand employment policies in English.
• Ability to operate POS systems.

Responsibilities

• Greet and connect with customers in a friendly and genuine way to show appreciation.
• Recommend products by asking questions and identifying customer needs.
• Offer options and solutions to complete the sale.
• Wrap up the moment and celebrate purchases while thanking the customer.
• Maintain product knowledge and assist with loyalty programs and pricing accuracy.
• Keep the sales floor and fitting rooms clean and organized while supporting teamwork.

Skills

Product Knowledge

Communication

Sales

Technology

Continuous Learning

Interpersonal Skills

Collaboration

Education

No education required

Tools

POS Systems

Job description

Macy's is seeking a Retail Selling Colleague to blend selling with genuine hospitality, understand customer needs, and connect them with the right products and services. On the sales floor or fitting room, you will use product knowledge and warm interactions to turn visits into memorable moments.

This role emphasizes teamwork, maintaining a clean, inviting space, meeting sales targets, and participating in programs like loyalty and promotions.